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Application Support - Microsoft skills - Lead at HEXAWARE

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, Microsoft Technologies, Troubleshooting, Ticketing Systems, .NET, JavaScript, Python, C#, C++, Oracle, Postgres, BigData, Agentic AI, Incident Management, Root Cause Analysis, Rest API

Industry

IT Services and IT Consulting

Description

Must Have o Bachelor's degree in computer science, IT, or related field o 3–5 years of relevant experience in application support o Strong understanding of application architecture and databases o Experience with troubleshooting tools and ticketing systems o Basic programming/scripting skills (e.g., .NET, JavaScript, Python, C#, C++) o Database Skills including Oracle, Postgres, BigData Solutions o Agentic AI Basic Core Skills o Excellent problem-solving and communication skills o Ability to communicate effectively in English (verbal and written) o Willingness to work on-site and provide on-call support during critical incidents o Knowledge of incident management and root cause analysis • Good to Have o Experience with Rest API, Web backend, SQL and No-SQL databases o Familiarity with DevOps tools and CI/CD pipelines o Experience working with cross-functional teams (e.g., manufacturing, engineering) o Ability to create user guides and training materials o Experience in business continuity and disaster recovery planning o Understanding of factory security, safety, and quality standards • Nice to Have o Knowledge of ITIL processes (Incident, Problem, Change Management) o Familiarity with cloud platforms (AWS, Azure) o Experience with monitoring tools (e.g., Zabbix) o Understanding of information security best practices and compliance standards o Experience in automation and process improvement initiatives

Responsibilities

The role involves providing application support, troubleshooting technical issues, and managing incidents using ticketing systems. You will also be responsible for performing root cause analysis and maintaining database performance across various platforms.