JOB BRIEF

The Application Support Officer will be responsible for optimal usage and usability of assigned applications by end-users in the countries of operation and at the Operational Center Amsterdam.

MSF IS AN INTERNATIONAL, INDEPENDENT MEDICAL HUMANITARIAN ORGANIZATION. WE ARE A NON-PROFIT, SELF-GOVERNED WORLDWIDE MOVEMENT OF MORE THAN 63,000 PEOPLE.

We provide emergency medical assistance during armed conflict, natural disasters, outbreaks of deadly diseases and assist those who are excluded from healthcare. MSF delivers care based on need and when we see injustice, we speak out. We are an organization that remains impartial, knowledgeable, and effective, and this is what makes the difference between life and death.
People are our priority. At Médecins Sans Frontières (MSF)/ Artsen zonder Grenzen, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We encourage diverse applicants including individuals of all gender identities, ages, sexual orientations, nationalities, races, religions, beliefs, social and marital status, people with different abilities and all other diversity characteristics and how they work together.
With immediate effect, the ICT department is looking for an:

GENERAL IT KNOWLEDGE:

• In-depth knowledge of Microsoft 365, the Power Platform and SharePoint Online, of support processes, and of their integrations with other parts of the IT Landscape.
• Proven experience supporting Microsoft 365 and the Power Platform in an enterprise environment
• Hands-on experience automating business processes using Power Automate, supporting and developing Power Apps and integrating solutions using various Power Platform components
• Basic understanding of Microsoft licensing models and low-code governance and best practices
• Nice-to-have skills: Basic knowledge and experience with scripting for automation and bulk operations (PowerShell or Python for example), using ShareGate to manage SharePoint and awareness of SharePoint Framework (SPFx)

SOFT SKILLS:

• Strong problem-solving and analytical abilities.
• Clear written and verbal communication.
• Accuracy in administration and documentation.
• Effective communication and ability to work collaboratively with cross-functional teams.
• Self-starter with a proactive approach to learning new technologies.
• The ability to translate complex business requirements into technical solutions.

• You stay informed regarding Microsoft 365 (with special focus on Teams, OneDrive, and SharePoint Online) and the Power Platform (mainly PowerApps, Power Automate, PowerBI), their strengths, limitations and developments, and the ways they are being used by staff in the countries of operation as well as for different departments in the Operational Center Amsterdam.

• You overcome the problems and resistance regarding the usage of these applications by timely resolving questions and tickets, and by giving advice to end-users. You cooperate with internal colleagues as well as MSF’s Shared IT Services (SITS) to find solutions.

• You use your knowledge to optimise the usability of our Power Platform and Microsoft 365 solutions, to find ways to configure or adapt the functionality and propose improvements.
• You support the testing and roll-out of solutions, among others by creating comprehensive functional documentation and learning resources as well as assist in the training of end-users and signalling possible issues regarding functionality.
• You regularly check the usability of applications based on ticket resolutions and seek continuous improvements.
• You are in close contact with the Solutions Architect and the Information Management Team for the activities mentioned above. You maintain an effective relationship with the teams using the applications assigned to you.You collaborate with the Solution Architect to implement and improve a Low Code Solution Development policy to enable better governance and best practices to better enable citizen development in our organization.