Job Description
Application Support Officer
This is ANZ Worldline Payment Solutions
ANZ Worldline Payment Solutions is a joint venture between one of Europe’s leading payment technology companies, Worldline, and ANZ Banking Group.
We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then, we’ve built a new modern technology platform to enable us to bring an exciting roadmap of products and solutions to our customers, as payments technology and consumer preferences evolve.
What’s it like to work with us? We bring together the spirit of a fintech with the heritage of a big four bank. And while our expertise, products and services make us a leader in payments, our people, purpose, values and culture are the core of our organisation. As an equal opportunity employer, we know our success comes from new insights, diverse points of view and the energy of every member of our growing team.
It’s an exciting time to be part of our team. Find out more about ANZ Worldline Payment Solutions here .

COMPETENCIES & KNOWLEDGE

• Exceptional communication and relationship-building skills.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong time management and prioritisation.
• Proficiency with Microsoft Office applications.
• Accountability for delivering results and high-quality customer outcomes.
• Strong collaboration and stakeholder engagement to achieve shared goals.Problem-solving and a continuous improvement mindset.

• Manage the end-to-end merchant onboarding process post signed contract, including KYC/AML verification, and customer follow-ups.
• Act as the first point of escalation for application-related issues, resolving problems quickly and effectively.
• Identify root causes of errors and rework, recommending improvements that enhance efficiency and reduce customer impact.
• Collaborate with offshore teams and internal stakeholders to ensure smooth, consistent service delivery.
• Maintain up-to-date knowledge of products, processes, and compliance requirements.
• Demonstrate a customer-first approach in every interaction, building trust with both customers and stakeholders.Contribute to a culture of teamwork, adaptability, and continuous improvement within the onboarding function.