Application Support-Senior at Cherokee Federal

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

129000.0

Posted On

04 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Writing, Application Support, Customer Service, Technical Research, MS Teams, Zoom, Documentation, Infrastructure Communication, Technical Editing, Client Relations

Industry

Business Consulting and Services

Description

Job Title: Application Support - Senior Location: Downtown Washington D.C. (mostly client site with limited remote work options consistent with ATA’s “Work from Anywhere” policy) Position Type: Full time/W-2 Experience: 10 years (min) - Master's degree can replace 4 years experience Education: Bachelor’s Degree or equivalent experience Clearance and Security: Active Secret clearance, or the ability to obtain a Secret clearance, required. Citizenship: U.S. Citizenship is required. SUMMARY This role supports the execution of complex, mission-critical aviation and national airspace initiatives within a large federal environment. The effort focuses on improving the safety, security, efficiency, and operational effectiveness of aviation systems through the delivery of modernized technology, data-driven capabilities, and enhanced program execution. ESSENTIAL DUTIES AND RESPONSIBILITIES Includes the following: * Coordinates efforts of technical artists, illustrators, editors, and writers in preparing documents for internal and external distribution. * Prepares and edits technical material, including operations and maintenance manuals, software and system documentation, and other technical publications. * Conducts technical research and collaborates with technical professionals. * May write manuals and documentation at user level, technical support level, or both. * Works independently with minimal direct supervision from the Program/Project Manager. * Answers phone calls and helps customers resolve their application problems. * Understands and uses various custom applications to support customers. * Configures and arranges online meetings (MS Teams or Zoom experience is a plus). * Other administrative duties as assigned by the Division Manager. * Plays an integral part in maintaining the mission statement of providing outstanding customer service. * Learns new technologies quickly, understands and communicates requests as they relate to infrastructure. * Maintains professional, positive, and friendly customer service attitude at all times. * Demonstrates excellent communications skills; written, verbal and listening. * Performs other duties as may be assigned. EDUCATION AND EXPERIENCE * 10 Years of experience * Bachelor's degree * Master's degree can replace 4 years' experience KNOWLEDGE, SKILLS AND ABILITIES * Must be a US Citizen. * This position requires an active Secret clearance or the ability to obtain a Secret clearance to be considered. * Must pass pre-employment qualifications of Cherokee Federal. REQUIRED CERTIFICATIONS * None COMPENSATION & BENEFITS * Estimated Starting Salary Range for Application Support-Senior: $119,000 – $129,000 * Pay commensurate with experience. * Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice. About ATA: A leading provider of full-stack data and AI solutions with deep mission experience supporting the Department of Defense, Department of Homeland Security, IC, and federal agencies. Founded in 2008 and headquartered in Virginia, ATA specializes in secure, scalable, and operationally ready technologies that transform data into actionable insight. With a proven track record in advanced analytics, software development, and technology integration, ATA is uniquely positioned to accelerate federal organizations in a number of ways by leveraging powerful contracting options and delivering cutting-edge, automation-enhanced, AI-assisted capabilities tailored to need and mission assurance imperatives. We believe our diversity of infrastructure, data, and application experience is valuable and is one of the attributes that sets ATA apart. Summary of Benefits: We expect each member of our team to fully engage creatively and work collaboratively and perform each day to the best of their ability. To support this, we have created a benefit package focused on professional growth, achieving a healthy work-life balance, and participation in the long-term success of the company. Our benefits include: generous paid time-off; an employee incentive program; continuous learning culture, Internal Investment Projects (IIP), virtual brown-bags/level-ups, and other professional development activities; recruiting bonuses; 3% 401k Safe Harbor contributions; Medical/Dental/Vision, Long & Short-term Disability, AD&D insurance, and Life Insurance.

Responsibilities

This role provides high-level application support and technical documentation for mission-critical aviation and national airspace initiatives. Responsibilities include resolving customer application problems and coordinating the preparation of technical manuals and publications.