Application Support Specialist 1 at Jovia Financial Credit Union

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Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

82895.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

DNA Application Support, Configuration, Requirements Specifications, Technical Expertise, System Analysis, Error Resolution, Hardware Research, Software Research, OPCON Scheduling Software, Production Issue Correction, Testing Issue Correction, Data Mapping, SDLC Procedures, Change Management Procedures, FISERV DNA Hotfix, Version Upgrade Installation

Industry

Banking

Description

Application Support Specialist 1 Join our team and begin writing your next success story with us. If you’re looking for a place where culture and leadership matter, look no further. Whether you work here, bank here, or are just getting to know us — this is what it feels like to be part of Jovia. We are Jovia Financial Credit Union. Our name evokes joy, a feeling of optimism, trust, and “banking on the bright side”. We are a new kind of credit union, one that combines service and value with the convenience that today’s technologies allow. At Jovia, we have provided brighter banking for over 85 years, driven by values like innovation, convenience, and community. As a not-for-profit organization, we focus on what’s best for our members, not profits - Come see for yourself! Awarded as one of the best places to work, Jovia has more than $4 billion in assets, 240,000 members, and 500+ employees, we attract the best and the brightest talent-- who do the right thing and present a can-do spirit in a culture of fun, fulfilment, advancement, and development. Find your joy here, every day. Our employees are passionate about our mission, growing through professional development and making a real difference through community involvement and service. We offer a diverse, inclusive work environment with flexible opportunities and competitive benefits. Join us in shaping the future of banking by joining our team. We give you Benefits that Go Beyond Your Paycheck: * Competitive compensation with paid training * Engaged Managers who value your input, are transparent, and provide coaching for your success * Professional Development with growth opportunities and a supportive learning environment * A friendly, inviting work culture filled with social activities that inspire creativity and collaboration * Retirement Benefits, featuring a 401(k) with a generous match plus a defined pension plan * Comprehensive benefits including Medical, Dental, and Vision coverage * Employee Activity Groups that foster a sense of belonging and teamwork * Tuition Reimbursement and School Loan Repayment plans for Full-Time employees * Gym Reimbursement and Employee Wellness time off to support your health and wellness * Flexible PTO options that include vacation payout and sick time incentive payouts * Discounts on Employee Loans to help you create financial success * Supplemental Benefits such as Pet Insurance, Legal plan, and AFLAC plans * A CEO with brilliant vision and aspiration Want to know why we’re so happy? Click here to learn and meet our CEO [https://youtu.be/GEq1AaQCcWE?si=S2cmmtQK_pnoNhDU]! Find out what life at Jovia is like ... https://www.jovia.org/life-at-jovia [https://www.jovia.org/life-at-jovia] What you will be doing: * Maintain DNA, the existing custom applications, reports and interface programs in terms of Configuration. * This individual prepares detailed requirements specifications and provides technical expertise in identifying, evaluating, and developing systems and procedures that meet user requirements. * The Application Support Specialist analyzes complex business problems to be solved with automated systems including errors, malfunctions, job stoppages, and program information to ensure that operation standards are met and upheld. * Identify and resolve system issues in order to maintain services, enhance capabilities, and prevent system outages. * Conduct research on hardware and software products to justify recommendations and to support purchasing efforts. * Create, maintain and monitor Job processes in OPCON Scheduling Software for all the file interfaces that Jovia is responsible for. * Analyze and correct production and testing issues with emphasis on Configuration. * Provide configuration input in Data mapping for new development and Reverse engineering initiatives. * Follow established SDLC and change management procedures for making configuration changes to the Applications. * Participate in all FISERV DNA Hotfix, version upgrade installations. * Configure, maintain, and support the reporting Archive Nautilus and Create and maintain Application Support procedures. What we need from you: * Bachelor's or master’s degree in IT related field with a minimum of 1 to 3 years of experience in Software application Maintenance, support and Development. IT industry certifications a plus. 6-8 years of experience with no IT degree * Must have technical experience with Windows Operating Systems (server and Workstation), Application Programming in RDBMS (Oracle and Or SQL server), report writing and utilities. * Configuration and installation of application Systems is required. * Willing to work flexible hours when required, willing to travel, if necessary, for educational and disaster recovery purposes, * Well versed in supporting applications developed in Microsoft.NET, C#, PLSQL/T-SQL. * Knowledgeable in any Job Flow or Scheduling Software. Work From Home and Hybrid Requirements: • Internet speed of 100 mbps or higher required (you can test this by going to www.speedtest.net). • Able to dedicate a quiet space for daily work that is free of sound interruptions. • All equipment will be provided by Jovia (Computer, Monitor, Headset) Be part of a growing not-for-profit organization where People are Everything—You are important to us. Help our members meet their financial goals and achieve their dreams. Let’s talk! At Jovia, we celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and offer competitive compensation and benefits packages to recruit, retain, and reward top talent. We would like to be your partner in success and happiness! We provide a competitive salary that aligns with qualifications and experience. Compensation may differ based on factors including experience, skill set, and current performance (if applicable). While candidates who do not fulfill the minimum requirements may be considered, this may require a position level, salary, or salary grade adjustment to reflect current experience. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) #ZR

Responsibilities

The specialist will maintain existing custom applications, reports, and interface programs focusing on configuration, and prepare detailed requirements specifications while providing technical expertise for system development. This role involves analyzing complex business problems, resolving system issues to maintain services, and managing job processes in OPCON Scheduling Software for file interfaces.