3SHAPE: AN EXCITING, VISIONARY, AND INTERNATIONAL PLACE TO WORK

Join one of the most exciting Danish tech companies in the medical device industry and make an impact. With us you will be able to work on solutions used by thousands of dental professionals worldwide. We are currently looking for a Application Support Specialist who will join our team in Szczecin.

REQUIREMENTS:

• Higher education (preferred fields: Computer Science, Information Systems, Management).
• Minimum 1–2 years of experience in an Application Support or similar role – experience with Microsoft Dynamics 365 CRM is a strong plus.
• Experience working with end users (support, helpdesk, onboarding).
• Knowledge of Microsoft Dynamics 365 CRM – user administration, permissions management, mailbox configuration.
• Basic understanding of the Microsoft 365 ecosystem, especially: Entra ID (Azure AD), Outlook/Exchange Online.
• Ability to work with data – editing, merging, verifying consistency across systems.
• Experience in bug testing, basic issue analysis, and escalation processes.
• Understanding of basic system integration concepts (e.g., APIs).
• Logical thinking and ability to distinguish between user and system-related errors.
• Strong communication skills and user-oriented approach – patience and the ability to explain complex topics in a simple way.
• English proficiency at a level that allows smooth communication (minimum B2).

ABOUT US

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn

• Assigning Microsoft Dynamics licenses, granting access to CRM and general rights and restrictions for user
• Managing data inside of CRM (merging accounts, deleting tabs etc) and checking cross-systems in case of discrepancies
• Identifying bugs and change requests, performing tests to reproduce the issue
• General user support – identifying human errors and helping with fixing them, advising in case of difficulties
• Managing CRM mailboxes
• Verifying all issues connected with integration with other systems.