Responsibilities

• Keep our systems runningSupport, configure, test and maintain ADA's enterprise applications, ensuring optimal performance and minimal downtime
• Manage the day-to-day operation of our aviation MRO software in partnership with Engineering & Maintenance and the vendor, safeguarding availability and data integrity
• Support the ERP implementation end-to-end: configuration, data migration, integration, testing, defect resolution and post go-live stabilisation
• Build the bridge between users, vendors and technologyAct as the technical liaison between end-users and vendors on business-critical applications
• Gather and document business requirements, operational procedures and access needs
• Deliver first- and second-line application support and basic user training
• Develop application enhancements, interfaces and integrations between enterprise systems
• Drive AI and automationDesign, develop, integrate and test AI-based solutions supporting ADA's AI initiatives
• Prepare, cleanse and curate data for AI/ML use cases and identify opportunities for AI-enabled improvement
• Integrate AI, LLM and machine-learning services and APIs into enterprise applications
• Evaluate and prototype new software and AI tools, and support implementation of approved solutions
• Turn data into decisionsBuild ad-hoc and scheduled reports using Microsoft SQL Server and SSRS, including extracts from the MRO solution
• Write and optimise SQL queries to extract, transform and validate data
• Perform statistical and strategic analysis to support business needs
• Deliver with disciplineMaintain technical and functional documentation — configuration notes, test cases, user guides
• Track open items to closure, provide status reports to the Head of IT, and escalate issues beyond your remit
• Comply with Information Security, EHS and all applicable ADA policies and regulatory requirements