Application Support Specialist (all genders)
at Paessler GmbH
Nürnberg, Bayern, Germany -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 30 Apr, 2025 | Not Specified | 31 Jan, 2025 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
We are looking for an Application Support Specialist to join our team in Brno, Czech Republic, with the flexibility of home office work. This role is crucial in providing top-tier technical support to our customers and partners by contributing to our global support operations.
Responsibilities:
- Deliver 1st, 2nd and 3rd level technical support, addressing escalated issues from Sales Support to our international customer base in English.
- Work closely with our global technical support teams, ensuring seamless communication and knowledge sharing across regions.
- Provide expert technical consultation through various channels, including ticket systems, chat, phone, and remote online sessions, specifically focusing on Paessler’s software solutions for trial users, customers, and partners.
- Perform in-depth error analysis using log files, screenshots, and snapshots, collaborating with our development teams to resolve complex issues.
- Engage in the feature request process, participate in focus topics, and contribute to company-wide strategic projects and initiatives.
- Support the further development of our software products by working closely with colleagues from development and product management.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT
Graduate
Proficient
1
Nürnberg, Germany
