Reporting to the IT Manager, the Application Support Specialist will conduct user training and provide change management support during any system implementation. Application Support Specialist will be the administrator for MS365 product suite, and business systems and act as the conduit between users and the Systems group. They will interact with team leaders and team members in designing and implementing business systems and MS365 solutions and will be responsible for training new and existing users.

EDUCATION/EXPERIENCE

• Post Secondary Degree or Diploma in a related Technology field/ Computer Science/Engineering or equivalent experience
• 5+ years of relevant experience, end user training, data analysis or data management, process improvement
• 5+ years of work experience with MS Power Platform (PowerBi, PowerApps, Power Automate)
• 5+ years Database management
• Systems literate, preference given to those with manufacturing, CRM, ERP system, BI & Analytics applications experience and knowledge
• Experience maintaining master data & report management
• Ability to work with cross-functional teams
• Proven decision making skills that engage and add value

TECHNICAL SKILLS/COMPETENCE

• Proficiency in Microsoft Office365 Administration ( SharePoint sites, MS workflows, MS Forms , MS teams )
• Skilled presenter and facilitator able to train-the-trainer and coach key team members
• Strong instructional design skills, with the ability to develop engaging training materials
• Strong interpersonal and teaching skills
• Strong organizational skills with the ability to manage multiple priorities simultaneously and maintain a very high attention to detail.
• Ability to adapt to changing priorities and processes
• Work independently to complete assigned tasks and projects with minimum supervision.
• Excellent verbal, written, and presentation skills. Able to engage with team members at all levels across the enterprise with succinctness and clarity of thought.
• Embrace new things, are open to different perspectives, and adapt quickly to an evolving environment

The duties and responsibilities of Application Support Specialistare detailed below, but not limited to the following:

• Develop and deliver new and existing company training requirements including product knowledge training
• Work with various departments on ensuring data is captured accurately and timely.
• Work collaboratively with all parts of the business to drive a data-driven culture that will help generate new business value across the organization
• MS365 Training (SharePoint training, MS365 Training , other training as required)
• Responsible for development and administration of SharePoint sites, user access, and permissions.
• Provide training to support employee’s systems learning needs
• Collaborate with team members to ensure smooth operations, security, and optimization of SharePoint & other MS Power Platforms environments within the organization.
• Troubleshooting, Business Applications Support, BI, Data, Analytics, database management and reporting
• Process automation through MS365 Power Automate, create Workflows, Forms etc.
• Develop and maintain training and best practice documentation
• Provide change management support during any system implementation
• Collaborate with key team members to assess training needs and recommend/deliver learning solutions across the organization
• Work closely with various business units to gain a thorough understanding of operational/manufacturing processes and procedures to identify opportunities for improvement and ways of using technology and systems to reduce errors and improve overall productivity.
• Reviewing and participating in planning by providing input to support decision-making for business applications ( MES, CRM, ERP)
• Implementing application-related changes ( change management ) to the production application environment
• Monitoring production application environments and performance to identify and resolve incidents as they occur and fulfilment of service requests
• Research currently implemented applications specific to ALMAG to anticipate future upgrades, patches, and enhancements
• Collaborate with various teams to develop new application capabilities
• Collaborate with systems team to review business requirements for projects or ad hoc enhancements
• Collaborate with the team and the Manager of IT to develop and implement application enhancements
• Prepare reports and or metrics related to applications including but not limited to KPI related to – Application performance ,uptime, availability , errors, usage etc.
• Other related duties as assigned