Application Support Specialist at Edupoint Educational Systems LLC

Mesa, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

K-12 Education Knowledge, Student Information Systems, Electronic Gradebooks, Instructional Management Systems, Assessment Systems, Technical Background, Google Suite, Office Suite, Camtasia, Video Editing Skills, Communication Skills, Organizational Skills, Problem Solving Skills, Attention to Detail, Time Management Skills, Teamwork

Industry

Information Services

Description

Description HOURS: Eight hour shift M-F within 6:00 am to 6:00 pm MST operating hours. Job Purpose: To provide Synergy Instructional Applications support to all Edupoint customers. Job Summary: As an IA Application Support Specialist, your primary role is to provide support to the IA Trainers and IA Implementation and Training Manager. The IA Application Support Specialist will support customers with the scheduling of their implementation events, report card development, offer guidance for configuration modifications, and provide general support to customers through various channels such as email, phone, and virtual meetings. During the implementation phase, the IA Application Support Specialist will play a crucial role in organizing and tracking the implementation process to ensure that all teams meet development timelines. You will also lead meetings and trainings to support Edupoint customers during both the implementation phase and the post implementation phases. As an IA Application Support Specialist, it is important to adhere to and promote all Edupoint guidelines to ensure consistency and quality in the support provided to customers. Overall, the role will involve providing functional support, organizing and tracking implementation processes, leading virtual meetings and trainings, and contributing to the support of the IA Trainers, SIS & IA implementations teams and IA Implementation and Training Manager. Job Duties: Provide support to IA Implementation team which includes: Timely communication with customers Record & track meeting notes and events Schedule and organize training events Schedule, organize and track report card development process Collect customer information and analyze customer needs Become knowledgeable in all areas of the Synergy Instructional Applications (Gradebook, Assessment, LessonVue & MTSS) Build sustainable relationships of trust through open and interactive communication Greet customers warmly and ascertain problem or reason for calling Work closely with IA Implementation team and IA Implementation and Training Manager to schedule implementation events and report customer satisfaction Work with implementation team and the clients to review and modify the product setup according to client needs Answer incoming email/phone questions from implementation customers regarding Synergy Instructional Applications Attend and record project meetings with new customers Create specialized documentation for each customer Maintain competency in all areas of the application as new features are added Participate in the creation and maintenance of all training materials Accurately document customer interactions and publish these documents for review by the Management Team At the discretion of the Edupoint Management team, lead or assist in module presentations during Edupoint Users Conference Other duties as assigned Job Requirements-Knowledge/Skills/Abilities: *Knowledge: K-12 education knowledge preferred Knowledge of student information systems, electronic gradebooks, instructional management systems, assessment systems a plus Strong technical background and experience with Google, Office Suite, Camtasia and video editing skills are a plus Synergy Instructional Application knowledge preferred *Skills: Excellent listening, communication, phone, & email skills Excellent verbal/written communication required Must possess a positive attitude, patience, focus & conflict-resolution skills Must be people oriented and possess organizational and problem solving skills Must be flexible and able to perform a variety of duties and multi-task Must have strong attention to detail, analytical and time management skills *Abilities: To work as part of a team effectively Ability to effectively communicate technical concepts to non-technical trainees EDUCATION AND/OR EXPERIENCE: Bachelor’s degree or one to two years related experience and/or training; equivalent combination of education and experience CERTIFICATES, LICENSES, REGISTRATIONS: None Typical Physical Demands and Work Environment: Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies, occasionally lifting files, objects or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, telephone, copier and other office equipment as necessary. Hearing must be in the normal range for telephone and video conferencing contacts. Visual acuity necessary to work extended hours on computer screens. Ability to work in an environment with moderate noise and which can be fast paced and project intensive. Travel and some extended overnight trips in the performance of duties may be required.

Responsibilities

The IA Application Support Specialist provides support to IA Trainers and the IA Implementation and Training Manager, ensuring effective scheduling and organization of implementation events. They also lead meetings and trainings, contributing to customer support during implementation and post-implementation phases.