QUALIFICATIONS/EXPERIENCE:

• A diploma (or equivalent) in Information Technology.
• 1-3 years of experience in a related field.

TECHNICAL SKILLS:

• Familiarity with incident management tools such as ServiceNow or Jira.
• Basic skills in Universe, including inquiry, editing, and familiarity with TCL commands.
• Experience with Microsoft SQL Server 2008 or equivalent databases.
• Strong problem-solving skills.
• Bonus skills: Basic Unix knowledge and ITIL foundation certifications.
  Job Type: Contract
  Contract length: 12 months
  Pay: RM1,500.36 - RM3,000.00 per month

Schedule:

• Monday to Friday

Application Question(s):

• How many years of experience you have in providing technical support/Application Support to the end users?
• How many years of experience you have with Jira/ServiceNow?
• How many years of experience you have with SQL?
• Do you have ITIL skills or certifications on ITIL foundation?
• How many years of experience you have with TCL Commands?
• Are you based in Malaysia?

• Execute routine operational tasks to ensure service levels and performance targets are met. Address or escalate issues as necessary.
• Prepare performance reports for management and provide feedback to improve operational processes.
• Adhere to IT service management governance, standards, and policies.
• Assist with enhancing end-user satisfaction and supporting service improvement programs.
• Handle incident escalations and complaints, collaborating with business units to resolve service-related issues.
• Contribute to the definition of new tasks and processes.
• Gather customer feedback to identify opportunities for process improvements and optimizations.
• Support internal clients by delivering service excellence and sharing knowledge with peers and teams across development and support functions.