Application Support Specialist at Evismart

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, PowerShell, Python, SQL, Windows Environments, Networking Basics, SaaS, Jira, Zendesk, ServiceNow, Automation, Root Cause Analysis, Documentation, Mentorship

Industry

Software Development

Description

Application Support Specialist On-site | BGC, Taguig – Manila Office About Nimbyx / EviSmart™ At Nimbyx and EviSmart™, we’re redefining the future of digital dentistry through AI-powered workflow automation and CAD design outsourcing. Trusted in over 26 countries, we empower dental labs and clinicians to deliver smarter, faster, and better care through technology. Behind every seamless user experience is a strong, reliable system—and that’s where you come in. We’re looking for a Level 2 Application Support Specialist who can troubleshoot, optimize, and elevate our platforms, ensuring reliability and satisfaction across users and teams. What You’ll Do Technical Support & Troubleshooting Serve as the Level 2 escalation point for complex technical issues from customer-facing teams. Diagnose and resolve application incidents efficiently, ensuring minimal downtime and disruption. Collaborate with Development, QA, and Customer Success teams to identify and address root causes—not just symptoms. Manage and prioritize multiple incidents while maintaining communication with stakeholders. Automation & Process Improvement Develop or support scripting solutions (PowerShell, Python, SQL) to automate repetitive tasks and enhance system performance. Identify opportunities to streamline support processes through smarter tools, monitoring, and proactive maintenance. Contribute to continuous improvement initiatives and incident prevention strategies. Documentation & Knowledge Management Maintain detailed and accurate documentation for tickets, resolutions, FAQs, and internal knowledge bases. Support the creation of user guides and technical documentation for both internal and external teams. Collaboration & Mentorship Work closely with engineering and infrastructure teams on escalations and product reliability improvements. Provide mentorship and guidance to Level 1 Support team members. Occasionally assist with desktop and system support, including installations, configurations, and compliance checks. What We’re Looking For Proven experience in technical or application support, ideally in a SaaS or enterprise environment. Strong problem-solving and analytical skills with the ability to resolve complex issues independently. Proficiency in scripting or querying languages (PowerShell, Python, SQL). Solid understanding of Windows environments, networking basics, and software troubleshooting. Excellent communication skills and a customer-centric mindset. Experience using ticketing systems (e.g., Zendesk, Jira, or ServiceNow). A proactive learner who keeps up with emerging technologies and tools. Team player who thrives in a fast-paced, collaborative environment. Why Join Us? Meaningful Impact: Keep mission-critical systems running that empower dental professionals worldwide. Collaborative Team: Work alongside engineers, QA, and customer success teams in a culture that values learning and accountability. Continuous Growth: Develop your technical expertise through hands-on problem-solving and automation projects. Perks That Matter: Competitive compensation, health insurance, performance bonuses, and generous PTO. Ready to keep systems running and users smiling? If you’re passionate about solving problems, automating solutions, and building reliable systems, we’d love to meet you. Apply now and help us deliver seamless support at Nimbyx / EviSmart™.

Responsibilities

The specialist will serve as the Level 2 escalation point, diagnosing and resolving complex application incidents while collaborating with development teams to address root causes. Additionally, they will develop scripting solutions to automate repetitive tasks and contribute to process improvement initiatives.