Application Support Specialist at IFS NORTH AMERICA INC

Colombo, Western Province, Sri Lanka -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

First Line Support, Reporting, Documentation, Training Delivery, Communication, User Adoption, Troubleshooting, Access Guidance, Feedback Collection, Incident Resolution, Usability Advocacy, PowerBI, SQL Basics, Cloud Apps, DevOps Concepts, Power Automate

Industry

Software Development

Description

Company Description IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge. At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust. We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view. By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world. We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference. If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS. Job Description The DBVA platform is central to the Business Value Assurance function within IFS and the partner community, used daily by 100+ employees. This role will ensure smooth day-to-day operations and the adoption of the platform. You will act as the bridge between users and the technical team, supporting reporting, documentation, training and communication to maximize business value. You will be part of a small, fast-moving, high-impact team where self-drive, curiosity and a willingness to learn are essential. Beyond supporting users, maintaining reports, and enabling adoption, the role offers the opportunity to grow into areas such as analytics, change enablement, and AI-augmented support, helping shape how the platform evolves and delivers value over time. Responsibilities include first-line support, maintaining reports, preparing user documentation and creating training and communication materials. The specialist ensures end users have the tools, knowledge and support they need to use the platform effectively while collaborating with engineers to drive improvement. Key Responsibilities: Provide first line support for business users: trouble shoot, access and guidance Maintain and update reports connected to the platform Create and maintain user documentation, FAQs and training materials Deliver training sessions and communication about new features or updates Collect feedback from business users and channel to technical teams Collaborate with engineer on minor fixes, monitoring and incident resolution Ensure user adoption and act as advocate for platform usability Qualifications Essential: Bachelor’s in IT, Business Information Systems, Communications or equivalent 2-5 years in application support, consulting, training, business systems or IT enablement role Experience working between business stakeholders and technical teams Experience in reporting, documentation or training delivery Experience providing application/system support Strong English Desirable: Maintained or created reports (PowerBI, SQL Basics) Shown ownership of processes (support, FAQs etc.) Technical awareness: Familiar with cloud apps, DevOps concepts Helpdesk/support/consulting background Knowledge and experience of Microsoft Fabric Knowledge about automation (Power Automate or similar) Workshop and training session experience Project coordination exposure Exposure to Azure or similar Additional Information We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships. IFS Referral Bonus Code: SH Job Location: Hybrid

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Responsibilities

This role involves providing first-line support for business users of the DBVA platform, maintaining and updating associated reports, and creating necessary user documentation and training materials. The specialist will ensure end users have the required tools and knowledge while collaborating with engineers to drive platform improvements.