ABOUT DEALTRACK

DealTrack is transforming the way real estate professionals manage transactions. Our collaborative platform connects agents, lawyers, mortgage brokers, clients, and service providers to streamline deals from offer to close. We’re on a mission to modernize real estate transactions and bring clarity, connection, and confidence to every step of the process.

ABOUT THE ROLE

We’re looking for a highly technical, customer-focused Application Support Specialist to join our growing team. The ideal candidate has hands-on experience as a Real Estate Deals Administrator and a passion for helping users succeed with software.
You’ll be the frontline voice of DealTrack to our users—answering questions, troubleshooting issues, and helping brokerages, agents, and legal teams get the most out of our platform. You’ll also work cross-functionally with Product and Engineering to advocate for users and help shape the future of our tools.

WHAT YOU’LL DO

• Provide responsive, kind, and knowledgeable support to users via email, chat, video meet, and phone
• Troubleshoot platform issues with a keen eye for technical details and user workflows
• Maintain and update help center content, FAQs, and internal documentation
• Assist with onboarding new brokerages and users, including data setup and platform walkthroughs
• Escalate technical issues and feature requests to the product and engineering teams via Jira
• Collaborate with the Product team to ensure a smooth user journey
• Help improve internal support systems and processes to scale our growing user base
• Monitor, log, and analyze support trends to identify pain points and opportunities
• Contribute to user education initiatives such as webinars, training sessions, or video demos