APPLICATION SUPPORT SPECIALIST

We are seeking an experienced Application Support Specialist with a background in Procurement/AP, P2P, and SaaS to join our team. In this role, you will play a critical role in providing technical support to our customers, ensuring the smooth operation of our software products.

ABOUT SOFTCO:

SoftCo are a fast growing global Procure-to-Pay and Compliance technology company and we are looking for effective, proactive, and fun people to be part of our exciting journey. Our Smart Automation technology is transforming how companies manage their Procure-to-Pay processes, improving efficiency, staff morale and fighting fraud.
With 33 years’ experience, SoftCo ranks highest in independent customer satisfaction surveys. We are proud that all our projects are successful, and that our market-leading technology delivers our customers unrivalled levels of automation with the greatest savings. We operate from offices in the US, Finland, UK and Ireland. We have over a million users worldwide including PwC, Volkswagen, Patagonia, Primark, Logitech and nearly 80 departments of the Finnish Government. We are certified with ISO27001, Microsoft Gold Partner, all types of SOC, and we are an AWS Advanced Technology Partner.

DOCUMENTATION & KNOWLEDGE SHARING:

• Document troubleshooting steps, issue resolutions, and best practices to build a knowledge base for the support team.
• Share knowledge and insights with team members, promoting continuous learning and skill development.

APPLICATION SUPPORT SPECIALIST – YOUR ROLE:

We are seeking an experienced Application Support Specialist with a background in Procurement/AP, P2P, and SaaS to join our team. In this role, you will play a critical role in providing technical support to our customers, ensuring the smooth operation of our software products. The ideal candidate will possess a blend of application support, troubleshooting expertise and a customer-centric attitude.