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Application Support Specialist (Tech Support) at Cartrack

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

07 Sep, 26

Salary

0.0

Posted On

09 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Troubleshooting, Hardware Installation, Software Configuration, Network Support, System Monitoring, Technical Documentation, User Training, Telematics, English Communication

Industry

Software Development

Description

We are a world-leading smart mobility SaaS company with over 2.6 million subscribers across 24 countries, and we are looking for an Application Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Job Description: Troubleshoot and resolve technical issues related to hardware, software, and networking Install and configure hardware and software applications Monitor and maintain Cartrack application and systems to ensure their smooth functioning Collaborate with Global teams to implement and maintain IT projects Document technical procedures, user manuals, and FAQs Provide technical support for any IT related matters or issue Train users on the use of Cartrack applications and hardware Continuously update technical knowledge and skills Requirements: Minimum Higher Nitec/Diploma/Bachelor in Computer/Electronic Engineering/Telecommunication/Automotive Engineering or related discipline Minimum of 3 years' experience Understanding of Telematics is a plus! Proficient in written and spoken English to handle customer queries Must have a pleasant personality with high levels of motivation and enthusiasm Ability to work independently and as part of a team Willingness to work outside regular business hours as required

Responsibilities

The role involves troubleshooting and resolving technical issues related to hardware, software, and networking for Cartrack applications. It also includes installing software, documenting procedures, and providing technical training to users.