JOB SUMMARY

The Application Support Student Worker will help manage support requests for portfolio, program, and project management software. This role provides hands-on experience in IT support, software applications, and project management. We are looking for a detail-oriented student with strong communication skills and a willingness to learn.
This position requires an employee to be onsite at 600 N. Robert St. Saint Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location. Telework for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements.

MINIMUM QUALIFICATIONS

Candidates must clearly demonstrate all of the following qualifications in their resume. Resume tips here.:

Student Worker Eligibility - To be eligible for appointment as a Student Worker Paraprofessional Senior you must be enrolled in a post-secondary or graduate educational program or plan to enroll within three months. Students may be “off” for the summer or for one semester/quarter and remain employed as a student worker, but such absences cannot exceed one semester/quarter in a year. If you are enrolled at a credit-granting institution you must carry at least six semester/nine quarter credits. If enrolled at a non-credit granting institution or one that only offers one credit per class, you must be taking two or more classes per semester/quarter. Any lesser credit (class) load will be treated as a semester/quarter off. Graduate students must be enrolled in at least two courses or making progress on a dissertation. You will be asked to complete an Educational Verification form prior to appointment.

• Currently enrolled in an accredited college program as a junior, senior, or graduate student.
• Academic programs can include Computer Science, Management Information Systems (MIS), Business Analytics, Data Science, Data Analytics, Artificial Intelligence, or a related field.

Experience must include:

• Experience with Microsoft Office applications, including Excel and PowerPoint.
• Technical aptitude demonstrated through course work, academic projects, or work experience involving software application or troubleshooting.
• Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.
• Customer service skills that include active listening, empathy, and problem-solving.

PREFERRED QUALIFICATIONS

• Familiarity with database design or data management methods.
• Familiarity with Python and PowerApps.
• Awareness of Agile or Project Management framework.
• Experience or course work with scripting for automation and data tasks.
• Experience or course work in Artificial Intelligence (AI).
• Experience or course work in Power BI or other data visualization tools.

ADDITIONAL REQUIREMENTS

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

• SEMA4 Records Check (applies to current and past state employees only)
• Criminal History Check
• Reference Check
• Social Security and Address Verification
• Education Verification
• Other legally required checks

Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of MNIT’s Office of Transformation and Strategy Delivery, which uses purpose-driven, innovative approaches to enable agencies to deliver modern services that benefit Minnesotans.