Application Support Tech Lead Analyst (Big Data) – Vice President at Citi

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloudera Stack, Kafka, Spark, Hive, HBase, Sqoop, Talend, Couchbase, Oracle 19c, SQL, MS SQL Server, Java, JSON, API, ITIL, ServiceNow, Splunk

Industry

Financial Services

Description

Provides technical hands on investigation and oversight across systems and applications; leverage skills across multiple apps support areas. Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads. Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes. Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution. Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users. Requires awareness of audit and compliance related issues. Contributes to formulation of strategies for apps support and other functional areas. Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems. Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning. Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis. Focus on people development and deputize for the regional support manager. Good Technical knowledge of Cloudera stack, Kafka, Spark, Hive, HBase, Sqoop, Talend, Couchbase Good Technical knowledge of Oracle 19c, SQL, MS SQL Server Good Technical Skills in Java, JSON and API Familiarity with ITIL process, ServiceNow, ITRS monitoring and Splunk tools. Technical understanding of IBM WebSphere and TIBCO Knowledge of NDM, SFTP, MQ & TIBCO EMS Autosys or relevant batching tools Experience on Cloud computing and migrating applications to ECS containers Experience on GitHub , TeamCity , Maven, CHEF or Ansible, Jenkins Service oriented attitude Proficient using basic technical tools and systems 12+ years experience in an Apps Support role would be an added advantage, but not essential Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications Experience with application support would be an added advantage, but not essential Effectively share information with other support team members and with other technology teams Ability to plan and organize workload Consistently demonstrates clear and concise written and verbal communication skills Ability to communicate appropriately to relevant stakeholder ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Applications Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The role involves providing technical investigation and oversight across systems and applications while ensuring outstanding issues are tracked to closure. The candidate will also manage incidents and problems, perform root cause analysis, and consult with primary clients to understand their strategic objectives.