Job Role: Application Support Technician
Location: Kings Hill, West Malling; Hybrid
Salary: Up to £35,000 DOE
Contract Type: 12 Month FTC
Key Skills: Web Development / SQL / Zendesk / Perl / HTML / CSS

ABOUT US

Amtivo Group is a forward-thinking organization dedicated to delivering robust and innovative ERP solutions through our Amtivo Connect platform. We pride ourselves on supporting our users and continuously improving our systems to meet evolving business needs. We are now seeking an Application Support Technician to join our dynamic team.

ABOUT YOU

We are looking for a logical thinker with strong organizational skills and attention to detail. You should be adaptable, solution-focused, and able to thrive both independently and within a team environment.
· Strong problem-solving skills with the ability to identify and resolve issues independently.
· Ability to manage multiple tasks and meet deadlines.
· Friendly, engaging personality with excellent communication skills.
· Passion for learning and staying current with technological advancements.
· Experience in object-oriented programming, ideally with Perl.
· Familiarity with web development technologies (HTML, CSS, JavaScript).
· Understanding of SQL databases and APIs.
· Exposure to Zendesk or other ticketing systems is a plus.
· Eagerness to learn new programming languages and best practices.

JOB PURPOSE

As the Application Support Technician, you will play a vital role in maintaining the availability, security, and functionality of the Amtivo Connect ERP solution. You will handle support tickets, deliver application enhancements, and ensure seamless system upgrades to optimize user experiences.

KEY RESPONSIBILITIES

· Provide responsive and effective support to internal Amtivo Connect users via the Zendesk support system.
· Progress and resolve application-related support tickets.
· Develop software using object-oriented programming, primarily in Perl, and occasionally VBScript and SQL.
· Utilize Perl web frameworks (Dancer, Mojolicious) to enhance Amtivo’s web applications and APIs.
· Implement improvements using HTML, CSS, and JavaScript.
· Liaise with the Group Product Director to address minor bug fixes and product enhancements.
· Conduct application testing and develop automated test plans.
· Stay informed on industry trends and emerging technologies, sharing insights with the team.
· Track project tasks and provide monthly progress updates to the Group Product Director.
· Manage multiple projects and support tickets simultaneously, ensuring timely delivery.
· Achieve positive internal feedback on support and feature implementation.
· Minimize downtime and reduce customer support requests by promptly resolving software bugs.