Band 4 Application Support Technician, IM&T, 37.5hours per week, Permanent
To assist in providing an effective, accurate, timely and consistent systems configuration, error identification and correction plus advice service to the UHSx and other Users (Sussex Community Trust, SPfT, Hospice). Liaising with all levels of staff to ensure appropriate system requirements and standards are followed.
Support, maintain and provide cover for the Trusts Smartcard service. Issuing new or replacement Smartcards to Trust staff across sites when required.
Systems include: Careflow, Bluespier, Evolve, Patientrack, Assessment Pack, Badgernet, InTouch, Affinity, ITU system (ICCA), G2, MediViewer, Synertec and NHS Spine Portal inclusive of the Care Identity Service (CIM).
We are looking for someone who is self-motivated, methodical, has an eye for detail and can work to tight schedules. Candidates with prior knowledge of at least one of these systems will have a distinct advantage.
The successful applicant must be flexible, able to work under pressure, will be based at either Chichester or Worthing, but must be willing to travel to the alternative sites on occasions.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/
Responsible for the administration and integrity checks of all the above systems

operational within the Trust.

• Provide technical support for all the above systems to all users of these systems ensuring that all incidents or tasks raised for assistance or support are completed promptly and to a high standard.
• Participate in the testing, configuration, training and support of all new releases of the above software.
• Add and modify the configuration of any of the above systems for the benefit of the Trust in accordance with the requirements of the Trust.
• Proactively deliver and support the management and distribution of all Smartcards to staff for the Trust, following strict NHS Digital guidelines and processes.
• Provide 1st and 2nd line support for all the above systems within the local Health Community (UHSx, Sussex Community Trust, SPfT, GP Surgeries, Hospices).
• Identify and escalate unresolved issues to the Supplier of the above systems, promptly, ensuring all relevant information is included.
• Assist other members of the team in resolving problems and queries, depending on area of expertise, to ease workload pressures.
• Responsible for organising own workload daily, ensuring all priority work is progressed or escalated quickly and efficiently.
• Work closely with all relevant teams to ensure all work is progressed effectively. These teams include IT Technical Support, GP Surgeries, System Suppliers, and Operational Teams.
• Work closely with all systems administrators that have an interface with any of the above systems, i.e. MIS, JAC, PACS, CRIS, Office Automation etc
• Work with System Trainers on common issues to help improve Training and user knowledge.

Please refer the Job description for details