Application Support Technician at Fnua
DUBLIN 18, County Dublin, Ireland -
Full Time


Start Date

Immediate

Expiry Date

27 Nov, 25

Salary

0.0

Posted On

28 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Integration Testing, Data Verification, Continuous Improvement, Application Configuration, Application Testing, Testing, Reliability, Collaboration, Troubleshooting, Developers

Industry

Information Technology/IT

Description

COMPANY DESCRIPTION

With over 25 years’ experience in offering specialist supply chain solutions to the mobile phone and technology industries. Fónua have developed an industry leading Device Ownership & Supply Chain Optimisation Model. Fónua have long standing direct procurement relationships with all of the key mobile device hardware OEMs.

REQUIREMENTS

Key Responsibilities

  1. Application Support
  • Provide first and second-line support for Infor M3 ERP (version 13.3; multi-tenant experience desirable).
  • Support the organisation’s custom-built applications, ensuring reliability and stability.
  • Monitor application performance and troubleshoot functional or technical issues.
  • Assist with application configuration, testing, and deployment of updates.
  1. Issue Investigation & Resolution
  • Analyse, reproduce, and resolve application incidents logged in the helpdesk system.
  • Liaise with end users to gather information, document steps to replicate issues, and determine root causes.
  • Explore all available troubleshooting options before escalating to Business Analysts or developers.
  • Create and maintain knowledge base articles for recurring issues.
  1. Technical Skills & Tools Usage
  • Write and run SQL queries to extract, validate, and manipulate data.
  • Use Postman (or similar tools) to interact with APIs for troubleshooting, integration testing, and data verification.
  • Understand and work with RESTful and SOAP APIs.
  • Support data imports, exports, and integration flows between systems.
  1. Collaboration & Communication
  • Work closely with the Helpdesk Supervisor to prioritise and resolve application issues.
  • Collaborate with Business Analysts and developers on application enhancements and fixes.
  • Maintain professional and clear communication with stakeholders, ensuring timely status updates.
  1. Continuous Improvement
  • Identify opportunities to improve application usability, performance, and efficiency.
  • Suggest enhancements to streamline workflows in M3 and custom applications.
  • Participate in application testing during system upgrades and projects.

How To Apply:

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Responsibilities

Please refer the Job description for details

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