COMPANY DESCRIPTION

With over 25 years’ experience in offering specialist supply chain solutions to the mobile phone and technology industries. Fónua have developed an industry leading Device Ownership & Supply Chain Optimisation Model. Fónua have long standing direct procurement relationships with all of the key mobile device hardware OEMs.

REQUIREMENTS

Key Responsibilities

1. Application Support

• Provide first and second-line support for Infor M3 ERP (version 13.3; multi-tenant experience desirable).
• Support the organisation’s custom-built applications, ensuring reliability and stability.
• Monitor application performance and troubleshoot functional or technical issues.
• Assist with application configuration, testing, and deployment of updates.

1. Issue Investigation & Resolution

• Analyse, reproduce, and resolve application incidents logged in the helpdesk system.
• Liaise with end users to gather information, document steps to replicate issues, and determine root causes.
• Explore all available troubleshooting options before escalating to Business Analysts or developers.
• Create and maintain knowledge base articles for recurring issues.

1. Technical Skills & Tools Usage

• Write and run SQL queries to extract, validate, and manipulate data.
• Use Postman (or similar tools) to interact with APIs for troubleshooting, integration testing, and data verification.
• Understand and work with RESTful and SOAP APIs.
• Support data imports, exports, and integration flows between systems.

1. Collaboration & Communication

• Work closely with the Helpdesk Supervisor to prioritise and resolve application issues.
• Collaborate with Business Analysts and developers on application enhancements and fixes.
• Maintain professional and clear communication with stakeholders, ensuring timely status updates.

1. Continuous Improvement

• Identify opportunities to improve application usability, performance, and efficiency.
• Suggest enhancements to streamline workflows in M3 and custom applications.
• Participate in application testing during system upgrades and projects.

Please refer the Job description for details