Application Support Technician at NAVANTIA UK

Torridge District, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, First Line Support, SAP, PLM, CAD, CRM, Risk Management Tools, ITIL, Service Management, Troubleshooting, Stakeholder Management, Requirements Gathering, Testing, Patching, Integrations, Digital Transformation

Industry

Shipbuilding

Description

Company Description Navantia UK is a new force in British industry, supporting the UK’s defence, security and energy transition ambitions. We’re doing this by creating state-of-the-art sovereign defence capabilities, investing in the UK to modernise industrial facilities, and bolstering the nation's energy security. Established in 2022, Navantia UK is a subsidiary of Navantia SA, a Spanish state-owned company with over 300 years of naval shipbuilding history. In January 2025, Navantia UK completed the acquisition of Harland & Wolff and its four historic facilities in Belfast, Appledore, Methil, and Arnish. By combining Harland & Wolff’s proud heritage and facilities with Navantia’s global expertise, Navantia UK is well-positioned to strengthen Britain’s defence, maritime and energy industrial capabilities, supporting jobs and economic growth across the UK. Job Description To serve as the primary on‑site Applications representative for the site, ensuring smooth, reliable, and proactive support across all business applications. The Application Support Technician acts as the first line for application issues, connecting the site’s operational teams with central Enterprise Applications and the wider IT organisation. The role requires strong experience supporting business applications within an operational or manufacturing environment. The Role Serve as the trusted on‑site point of contact for all application‑related issues, providing first‑line support and owning tickets through to resolution. Build strong relationships with local teams to understand how applications support or impact site processes, and communicate changes, outages, or improvements clearly. Diagnose and escalate application problems to central SMEs, monitoring progress and ensuring timely closure and stakeholder updates. Maintain detailed site‑specific knowledge of application usage, workflows, customisations, and dependencies. Occasional travel to other sites as required Collaborate closely with the Site IT Business Partner to ensure alignment across applications, infrastructure, and wider IT operations. Coordinate with Enterprise Applications teams to maintain consistent standards, share knowledge across sites, and contribute to continuous improvement. Support application lifecycle activities such as upgrades, testing, patching, integrations, and enhancement delivery. Gather and document local requirements, validate changes, and participate in site and cross‑functional projects involving applications, digital transformation, or process optimisation. Hands‑on experience with applications such as SAP, PLM, CAD, CRM, and Risk Management tools. Qualifications Third level qualification (desirable) Hands‑on experience with applications such as SAP, PLM, CAD, CRM, and Risk Management tools. Experience acting as first line support for business users Understanding of end‑to‑end business processes (e.g., engineering, supply chain, finance). Familiarity with ITIL or similar service management frameworks. Excellent interpersonal skills as this role is heavily people facing **Please note every successful candidate must complete Security Clearance: BPSS (minimum) + UK Clearable** Additional Information On offer Can be Appledore or Bristol Competitive salary Company pension Life Assurance L&D opportunities Health Care Cash Plan We are dedicated to fostering an inclusive and diverse workplace. To ensure equal opportunities for all candidates, we commit to a fair and unbiased recruitment process at every stage. This includes ensuring hiring managers are aware of legislation, providing reasonable accommodations for candidates with disabilities, and actively seeking to eliminate any form of discrimination based on race, gender, age, religion, sexual orientation, or any other protected characteristic. Our goal is to create a recruitment environment where every candidate feels valued and has an equal chance to succeed. If you experience difficulties or are unable to apply for a role on-line please contact us at [email protected] and one of the team will be in contact to help you. We are an Opening Doors employer, committed to equal opportunity and an inclusive workplace. Our approach, shaped by our values of service, trust, excellence, agility, dedication, and you, we focus on removing barriers and recognising potential. We are committed to fairness at every stage, including providing reasonable adjustments and actively working to eliminate discrimination. We believe talent is everywhere, and by widening access to opportunity and welcoming diverse experiences, we aim to create a workplace where every person feels valued and has an equal chance. If you experience difficulties or are unable to apply for a role on-line please contact us at [email protected] and one of the team will be in contact to help you. Location: Appledore Department: IT & Security Employment Type: Permanent

Responsibilities

The technician will serve as the primary on-site applications representative, providing first-line support for all business applications and owning tickets through to resolution. This includes diagnosing issues, escalating problems to central SMEs, and maintaining site-specific application knowledge.