Are you a skilled problem-solver passionate about seamless application functionality? Service Foods, a leading privately-owned food service distributor in New Zealand, is seeking Application Support Technicians to join our National Support team.

ABOUT THE ROLE

As an Application Support Technician, you’ll provide vital technical assistance to end-users, troubleshoot issues, identify root causes, and implement effective solutions for company applications. You’ll ensure smooth operations, minimise downtime, and enhance user productivity. This role involves both independent work and collaboration, with potential for after-hours on-call support.

KEY RESPONSIBILITIES

• Provide first and second-level technical support for application-related issues.
• Diagnose, troubleshoot, and resolve software/application problems.
• Document solutions and contribute to our knowledge base.
• Proactively monitor application performance and identify potential issues.
• Assist in testing new applications and updates.
• Support Salesforce users (data entry, reporting, customisation) or SQL-related issues (queries, data integrity, analysis).
• Foster continuous improvement and stay informed on new technologies.