Application Support Worker at The Salvation Army

Mount Gambier, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Loan Application Support, Eligibility Checks, Documentation Management, Data Entry, Confidentiality, Financial Literacy Education Referral, Assessment, Reporting, Feedback Collection, Team Collaboration, Training Participation, Attention To Detail, Organizational Skills, Communication Skills, Microsoft Office Proficiency, Database Systems Proficiency

Industry

Non-profit Organizations

Description

Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Why this role matters Access to safe, fair and supportive financial options can change the trajectory of someone’s life. Many community members who reach out for microfinance support are navigating financial stress, unexpected expenses or barriers that make traditional lending inaccessible. As a Loan Application Support Worker, you become a calm, practical guide who helps people understand their options, complete their loan applications, gather documentation and connect with early intervention supports such as Financial Literacy Education. Your work helps people regain stability, confidence and control. About the role The Salvation Army’s Microfinance team supports individuals and families across Australia to access safe, affordable financial products and build long-term financial wellbeing. In this role, you will assist community members with loan applications, eligibility checks, documentation and referrals. You will manage application paperwork, maintain accurate data, and ensure clients feel supported throughout the process. This position is 11.4 hours per week, fixed term for 6 months, and based at our Mount Gambier office, with working days negotiable. Pay is in accordance with SCHADS Level 3 Award. How you will make an impact Support community members to complete loan applications and gather required documentation Confirm eligibility for microfinance programs through clear, respectful assessment Follow up on missing information to ensure timely and accurate submissions Provide early-intervention support and refer clients to Financial Literacy Education and other relevant services Manage application paperwork, data entry and correspondence with a high level of confidentiality Contribute to reporting, feedback collection and service improvements Work collaboratively with the Microfinance team to ensure coordinated support Participate in training and development to stay current with best practice What you will bring Qualifications in Finance and Mortgage Broking (FNS40821) or Community Services (Certificate III) are preferred, and we welcome applicants who are currently working toward these qualifications Experience in finance, administration or client-facing roles involving documentation and database management Strong attention to detail, accuracy and organisational skills Excellent communication skills and a calm, supportive approach with clients Ability to maintain confidentiality and work responsibly within role boundaries Proficiency with Microsoft Office and database systems Full working rights in Australia What we offer As a registered not-for-profit organisation, we offer eligible employee’s meaningful benefits, including: Salary packaging benefits (up to $15,900 tax-free) and Entertainment Benefit ($2,650 tax-free) Employee Assistance Program – confidential counselling service Financial, retail and lifestyle discounts Generous paid parental leave (12 weeks for primary carers) Purchased leave options (up to 8 weeks) Five days paid leave annually to experience other Salvation Army programs Discounted health and fitness programs through Fitness Passport Up to five days paid leave per year to support a Salvation Army program or activity A supportive, inclusive culture with passionate and dedicated team members A deeply rewarding role where you can positively influence people’s financial wellbeing How to apply If you are passionate about helping people access fair, safe financial support and want to contribute to a service that strengthens community wellbeing, we would welcome your application. Please submit your resume and a cover letter outlining your suitability for the role. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

Responsibilities

The role involves assisting community members with microfinance loan applications, including checking eligibility, gathering necessary documentation, and managing all related paperwork and data entry with high confidentiality. Additionally, the worker will provide early intervention support by referring clients to Financial Literacy Education and other relevant services.