Job ID: 49731
Job Category: Information & Technology
Division & Section: Parks, Forestry & Recreation, PFR Bus & Technology Transformation
Work Location: City Hall, 100 Queen Street West, Toronto, Ontario, M5H 2N2 (Hybrid)
Job Type & Duration: Permanent, Full-Time vacancy
Hourly Rate: $45.98 - $50.40
Shift Information: Mon-Fri, 35 hours per week
Affiliation: L79 Full-time
Number of Positions Open: 1
Posting Period: 29-JAN-2025 to 12-FEB-2025

JOB DESCRIPTION:

Reporting to a Manager or Supervisor of Application Support, the Application Technical Support Specialist will be responsible for providing support to the Information Services unit and to the unit’s internal clients in the Parks Forestry and Recreation Division.
Duties will include technical and administrative activities supporting the solutions and applications for which the unit is responsible as well as activities related to the purchase and management of hardware and software for the unit.

YOUR APPLICATION MUST DESCRIBE YOUR QUALIFICATIONS AS THEY RELATE TO:

• Post-secondary degree or diploma in Computer Science or Information Technology or the approved equivalent combination of education and/or related experience.
• Considerable experience providing technical support for software applications, such as security and user role management, user configuration, on web-based applications, or Point of Sale systems and associated peripherals.
• Experience in data cleansing, validation and management in support of back-end systems.
• Considerable experience working first and second level Information Technology support, including incident troubleshooting, resolution, and user support over the phone.

• Schedules workload and sets priorities.
• Supports community center staff for both hardware and software issues.
• Provides expertise in assessment, analysis, evaluation of alternatives and resolution of issues & problems.
• Liaises and co-ordinates with internal & external groups on resolution of problems.
• Recommends preventative solutions to mitigate recurrence of similar problems.
• Develops and recommends improvements to current environment, policies & processes.
• Acquires and disposes of hardware and software.
• Configures network and server-related hardware and software.
• Configuration of server hardware and software.
• Advises desktop configuration management teams on hardware & software technologies and deployment alternatives.
• Advises network management teams on hardware & software technologies, connectivity and backup & recovery alternatives.
• Prepares, directs, and recommends for approval training material and documentation for use by clients and staff.
• Prepares statistics and drafts summary reports.
• Supports the centralized management of access control.
• Installs /rolls out application, hardware and/or software and takes inventory of such assets.
• Designs and creates databases.
• Attends committee meetings.