Job ID: 56920
Job Category: Information & Technology
Division & Section: City Clerk’s, City Clerk’s Elections Services
Work Location: 89 Northline Rd, Toronto, Ontario, M4B 3G1
Job Type & Duration: Full-time, 2 Temporary Vacancies (Approximately Oct 1, 2025 to Dec 31, 2026)
Hourly Rate: $36.77 - $40.13
Shift Information: Monday to Friday, 35 hours per week
Affiliation: L79 Full-time
Number of Positions Open: 2
Posting Period: 25-Aug-2025 to 05-Sep-2025

JOB DESCRIPTION:

Reporting directly to the Project Manager, the Application & Technical Support Specialist 4 will provide support to City of Toronto, City Clerks Office, Toronto Elections.

YOUR APPLICATION MUST DESCRIBE YOUR QUALIFICATIONS AS THEY RELATE TO:

• Experience working with election management systems, voting equipment, voting technologies and various technical hardware (i.e., Laptops, Tablets, Desktop PC, Scanners, Wireless Networks).
• Post-secondary education in computer science, information technology or related discipline, or the equivalent approved combination of education and/or experience
• Experience working in a customer service environment providing technical support and troubleshooting, dealing directly with staff and the public in person and by phone.
• Experience with Microsoft Office Suite/365 products in the use of various computer applications including Microsoft Word, Excel, MS Access, PowerPoint and Outlook
• Experience in preparing technical documentation, developing procedural training materials and conducting training
• Must possess and be able to maintain a valid Province of Ontario, Class “G” Driver’s License.

• Installs, integrates, and maintains software, voting equipment, computer terminals, peripheral devices, and static control devices.
• Removes and transfers equipment as required. Installs voting equipment, computers and drives, configures switches, and makes software adjustments, sets up DOS files, performs superficial cabling, etc.
• Conducts systems tests to ensure proper operation of voting technology and data communications equipment, using tools, equipment, digital volt meter, and diagnostic software.
• Contacts external service companies to arrange for repair of equipment, as necessary. Follows up with user to ensure resolution.
• Demonstrates and describes the operation of voting equipment, computer terminals, peripherals, and network devices to departmental users.
• Maintains manual and computerized inventory (if required) and pricing records of equipment and software. Produces technical and administrative documentation including service log and status reports.
• Researches voting equipment, computer hardware and peripheral devices to meet user needs and recommends appropriate equipment and configurations, as required.
• Maintains documentation and reference material related to equipment maintenance.
• Travels to off-site locations.