JOB DESCRIPTION

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com .
We are looking for an Application Workflow Specialist to join our Asia Pacific Technical Specialization and Solution Team. In this position, you will develop innovative analytical workflows, deliver instrument demonstrations and application support to our customers.

QUALIFICATIONS

• Bachelor’s, Master’s or PhD in Chemistry/Biochemistry, or other Life Science discipline.
• 10+ years of work experience in analytical, scientific or contract testing labs, or scientific instrument industry.
• Hands-on experience in different types of sample preparation, wet chemistry, and analytical chemistry workflows , including advanced instrumentation workflows
• Experience with gas chromatography (GC), liquid chromatography (LC), and mass spectrometry (MS)
• Familiarity with key markets such as food safety, environmental, and/or life science research
• Expertise in Environmental applications : PFAS (Per- and Polyfluoroalkyl Substances), and related applications in Air, Soil, Water samples.
• Expertise in Food Safety, and Forensics applications with a deep understanding of their analysis and applications
• Requires in-depth knowledge and experience in application implementation and troubleshooting and ability to work independently.
• Strong interpersonal skills demonstrating the ability to deliver on commitments
• Working and communicating in a cross functional team environment
• Excellent verbal, written, and presentation communications skills.
• Proactive work ethic and ability to work independently

• Provide in-field application and technical support to our customer in Australia and New Zealand , including customer presentations and technical visits, on-site demonstrations, on-site application support, customer workshops, and any other relevant sales activities.
• Enable customer success with sales support to the customer, including onsite instrument and product training, method optimization or adaptation according to customers’ needs, ongoing technical support, and any relevant customer satisfaction activities.
• Collaborate, partner, and support our sales account managers with technical and application enquiries in the development of technical sales strategies.
• Provide expertise and technical consultancy on how Agilent solution can be adopted in customer settings.
• Prepares and delivers technical seminars to customers or potential customers and contributes to recognized scientific forums, including written, oral and poster presentations.
• Analyzes customer requirements and recommends appropriate solutions.
• Solves complex, high impact system/application engineering services problems.
• Work across Agilent Asia Pacific region to share customer insights and best practice. Contribute to overall Agilent APAC success.
• Ensure operational discipline by following relevant sales and application process. Provide report and deliverables in a timely manner.
• Be the face of Agilent by ensuring global policies and standard processes are adopted and followed. Build customer relationships and maintain customer satisfaction and loyalty.
• Must be willing to travel within Australia and New Zealand, as well as outside of Australia and New Zealand when required. (Up to 50% of the time).