Quiénes somos
En Kyndryl diseñamos, construimos, administramos y modernizamos los sistemas tecnológicos esenciales de los que el mundo depende cada día. ¿Por qué trabajar en Kyndryl? Estamos siempre avanzando, siempre nos esforzamos por llegar más lejos en nuestro empeño por construir un mundo más equitativo e inclusivo para nuestros empleados, nuestros clientes y nuestras comunidades.
Función
Position: Applications Analyst (Mainframe Application Developer)
Bi-Weekly Salary: $2,737.95 - $3,589.24
Division: Application & Consulting Services
Manager: Troy Kelln
Location: Saskatoon, SK
We are seeking a talented and experienced Applications Analyst (Mainframe Application Developer) to join our Application Services team. This role will be based in Saskatoon, SK, but we are open to candidates from across Saskatchewan.
As part of this team, you will play a key role in designing, developing, testing, and implementing legacy software applications that meet customer needs and keep our business running smoothly.

Responsibilities

• Design, Develop, Test and maintain mainframe applications to support customer requirements, business needs and program specifications, in a deadline intensive production environment
• Estimate the time required to design, develop, test, and implement fixes, enhancements or project work.
• Implement changes into production environments with utmost care, ensuring that no Priority 1 incidents occur as a result. This involves meticulous planning, thorough testing, and comprehensive understanding of the impact of your changes.
• Analyze customer issues/customer requirements and provide timely resolutions in the form of application code fixes or enhancements
• Manage ticket queue efficiently, adhering to SLAs for responding to incidents and resolving incident tickets, ensuring appropriate ticket prioritization.
• Plan and schedule projects, managing work with concern for related activities and deadlines.
• Monitor, analyze, and resolve problems related to application support and escalate support issues as required in a timely and efficient manner
• Create, develop and execute unit, system and functional tests as required
• Ability to manage multiple, conflicting priorities with minimal supervision, ensuring that customer priorities and urgent issues are addressed promptly and deadlines are met.
• Demonstrate the ability to independently handle complex tasks and make informed decisions.
• Adopt a proactive approach to problem-solving, anticipating potential issues and addressing them efficiently.
• Provide 24/7 on-call/standby support on a rotating basis within 1 year of assuming the position. Must be willing to work outside of business hours, as required.
• Understand and follow ITIL v4.0 processes and procedures.
• Interact with customers to understand their issues and requirements, translating complex technical problems into non-technical language for clear communication.
• Maintain and enhance business relationships with customers by responding to their needs with required changes or improvements in processes and/or applications
• Write effective emails to customers, ensuring that technical details are communicated in an accessible and understandable manner.
• Align prioritization of issues with customers’ priorities
• Create, update and maintain documentation, including ServiceNow tickets, for all projects, processes, products, solutions, incidents, and enhancements utilizing team established templates, processes, and procedures
• Demonstrate excellent communication skills, both written and verbal, to effectively convey information to customers and team members.
• Provide prompt and courteous service to all ISM customers
• Demonstrate 100% commitment to communicate professionally in any medium
• Provide timely completion and resolution of problems
• Continuous learner focusing on improvement and growth
• Demonstrate strong research, analytical and problem-solving skills
• Ability to learn new techniques, technologies, methodologies, products and systems quickly
• Assign work to junior staff and coordinate efforts and provide technical guidance to others
• Collaborate with a friendly and supportive team and contribute to a positive team environment.
• Participate in daily group team chats to ensure alignment and address any issues collaboratively.
• Demonstrate technical logic and problem-solving skills to figure out medium complexity issues independently.
• Effectively communicate technical concepts to a non-technical audience, ensuring clarity and understanding.

Quién es usted

Qualifications

• University Degree, or diploma from a two year program in Computer Science/Data processing, or an equivalent combination of education, experience and training, plus 5-7 years knowledge of systems concepts.
• Good knowledge of computer fundamentals including computer environments and operating systems; compile and execution functions; data structures, formats and storage media; and program languages.
• Demonstrated knowledge of applications software engineering methodology.
• Good knowledge of structured analysis, design and programming techniques and demonstrated ability to follow structured design and analyst disciplines.
• Good organizational skills with a demonstrated ability to set and achieve more than one concurrent objective reliably.
• Good analytical and problem solving skills.
• Good oral and written communication skills.
• Ability and initiative to learn and use new techniques, products and systems.
• Ability to work productively and demonstrate leadership in a team environment.
• Good interpersonal skills including a mature and professional attitude demonstrated to clients and employees.
• Skills and abilities acceptable to the client.

Key Skills & Abilities

The following skills and abilities are considered an asset for this position:

• 5-7 years of experience with legacy mainframe systems and coding languages:
• Natural/Adabas, Cobol, DB/2, IMS

• Design, Develop, Test and maintain mainframe applications to support customer requirements, business needs and program specifications, in a deadline intensive production environment
• Estimate the time required to design, develop, test, and implement fixes, enhancements or project work.
• Implement changes into production environments with utmost care, ensuring that no Priority 1 incidents occur as a result. This involves meticulous planning, thorough testing, and comprehensive understanding of the impact of your changes.
• Analyze customer issues/customer requirements and provide timely resolutions in the form of application code fixes or enhancements
• Manage ticket queue efficiently, adhering to SLAs for responding to incidents and resolving incident tickets, ensuring appropriate ticket prioritization.
• Plan and schedule projects, managing work with concern for related activities and deadlines.
• Monitor, analyze, and resolve problems related to application support and escalate support issues as required in a timely and efficient manner
• Create, develop and execute unit, system and functional tests as required
• Ability to manage multiple, conflicting priorities with minimal supervision, ensuring that customer priorities and urgent issues are addressed promptly and deadlines are met.
• Demonstrate the ability to independently handle complex tasks and make informed decisions.
• Adopt a proactive approach to problem-solving, anticipating potential issues and addressing them efficiently.
• Provide 24/7 on-call/standby support on a rotating basis within 1 year of assuming the position. Must be willing to work outside of business hours, as required.
• Understand and follow ITIL v4.0 processes and procedures.
• Interact with customers to understand their issues and requirements, translating complex technical problems into non-technical language for clear communication.
• Maintain and enhance business relationships with customers by responding to their needs with required changes or improvements in processes and/or applications
• Write effective emails to customers, ensuring that technical details are communicated in an accessible and understandable manner.
• Align prioritization of issues with customers’ priorities
• Create, update and maintain documentation, including ServiceNow tickets, for all projects, processes, products, solutions, incidents, and enhancements utilizing team established templates, processes, and procedures
• Demonstrate excellent communication skills, both written and verbal, to effectively convey information to customers and team members.
• Provide prompt and courteous service to all ISM customers
• Demonstrate 100% commitment to communicate professionally in any medium
• Provide timely completion and resolution of problems
• Continuous learner focusing on improvement and growth
• Demonstrate strong research, analytical and problem-solving skills
• Ability to learn new techniques, technologies, methodologies, products and systems quickly
• Assign work to junior staff and coordinate efforts and provide technical guidance to others
• Collaborate with a friendly and supportive team and contribute to a positive team environment.
• Participate in daily group team chats to ensure alignment and address any issues collaboratively.
• Demonstrate technical logic and problem-solving skills to figure out medium complexity issues independently.
• Effectively communicate technical concepts to a non-technical audience, ensuring clarity and understanding