Applications Analyst at Monroe County, Florida

Key Largo, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

116296.0

Posted On

15 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, Troubleshooting, Documentation, Database Queries, Process Improvement, Vendor Management, Analytical Skills, System Administration, Configuration Management, Project Coordination, Policy Recommendations, Educational Opportunities, Technical Support, Data Quality, Reporting Issues, Software Behavior

Industry

Government Administration

Description

Join a workforce where innovation and teamwork provide support to the community and citizens of Monroe County. Compensation: $72,685.11 - $116,296.17 Job Description: Advanced position responsible for managing the implementation, configuration, upgrades, monitoring, troubleshooting, documentation, and administration of multiple enterprise applications and services. Demonstrates understanding of how software behaves to assist in configuring and troubleshooting systems. ESSENTIAL JOB FUNCTIONS Monitors vendor support tickets, troubleshoots, and resolves cases in a timely manner according to service level agreements (SLAs). Provides acknowledgement, updates, and resolutions to end users’ application support requests. Assists with coordinating and meeting with staff members from various departments to determine their OPAL and Community Plus needs. Assists with preparing alternative options by reviewing the current state and evaluating alternative solutions. Identifies opportunities for process improvement, optimizing peak performance, and utilization of supported applications. Develops and maintains application-specific documentation for the business unit and technical support of systems. Contributes to analysis, design, and evaluation of enterprise applications, including development of RFPs. Uses analytical skills to troubleshoot, identify data quality and reporting issues. Performs database queries on questionable user transactions and reports to the respective manager/director. Contributes to policy recommendations on Department issues and programs to the IT Director. Assists in the support of business-critical systems, including system modifications and maintenance. Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. Carries out such other projects as may be required to accomplish the organization and department's mission by completing related results as needed. Responsible for personally knowing and following the County’s Personnel Policies and Procedures, Administrative Instructions, Department Operating Procedures, and applicable Statutes and Regulations. Responsible for ensuring others also adhere to these standards. Performs other related job duties as assigned. In the event of special, emergency, or disaster situations, employees may be required to work schedules other than those for which they are regularly scheduled in any capacity deemed appropriate. QUALIFICATIONS Education and Experience: Bachelor’s degree required. Equivalent experience may be substituted for degree requirement. Two (2) years minimum prior related work experience. Special Qualifications: Certifications in Microsoft, Oracle, SAP, or DB2 are strongly desired. Knowledge, Skills, and Abilities: Ability to perform professional-level work dealing with data, people, and technology that relates to administrative, technical, scientific, engineering, accounting, legal, or managerial skills. Ability to follow basic guidelines for operational activities; make decisions that govern the activities and behaviors of staff members. Work directly impacts other workers, citizens, or both. Ability to have guidelines for work, but determine the approach for doing the work; the supervisor focuses on the outcomes of the work. Ability to work with less than ten co-workers who are mostly engaged in the same activities. PHYSICAL DEMANDS The work is medium and requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Additionally, the following physical abilities are required: Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips. Grasping: Applying pressure to an object with the fingers and palm. Handling: Picking, holding, or otherwise working, primarily with the whole hand. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound. Kneeling: Bending legs at knee to come to a rest on knee or knees. Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occurs to a considerable degree and requires substantial use of upper extremities and back muscles. Manual Dexterity: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling. Mental Acuity: Ability to make rational decisions through sound logic and deductive processes. Reaching: Extending hand(s) and arm(s) in any direction. Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers. Speaking: Expressing or exchanging ideas by means of the spoken word, including the ability to convey detailed or important spoken instructions to other workers accurately and concisely. Standing: Particularly for sustained periods of time. Stooping: Bending body downward and forward by bending spine at the waist. Occurs to a considerable degree and requires full motion of the lower extremities and back muscles. Talking: Expressing or exchanging ideas by means of the spoken word, including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Visual Acuity: Have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading. Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. WORK ENVIRONMENT Work is performed in an environment where errors on incumbents’ part can lead to significant physical or mental consequences for self or others. Monroe County has the right to revise this job description at any time. This description does not represent in any way a contract of employment. Equal Opportunity Employer: Monroe County does not discriminate on the basis of race, color, national origin, gender, religion, age, disability, or military service in employment or the provision of services. Empleador de Igualdad de Oportunidades: El Condado de Monroe no discrimina por motivos de raza, color, origen nacional, género, religión, edad, discapacidad o servicio militar en el empleo o la prestación de servicios. Veterans Preference according to Florida State Statute 295.07: Certain service members and veterans, and the spouses and family members of the servicemembers and veterans, receive preference and priority in employment by the state and are encouraged to apply for the positions being filled. Preferencia de Veteranos de acuerdo con el Estatuto del Estado de Florida 295.07: Ciertos miembros del servicio y veteranos, y los cónyuges y familiares de los miembros del servicio y veteranos, reciben preferencia y prioridad en el empleo por parte del estado y se les alienta a solicitar los puestos que se están llenando. The Mission of Monroe County is to provide outstanding public service responsive to the needs of our citizens, our unique community, and our environment. Your job application and any additional information you submit to us will become a public record, and will be disclosed to any member of the public upon request, with the exception of a few sensitive pieces of information, such as Social Security numbers, driver’s license information and medical records.

Responsibilities

The Applications Analyst is responsible for managing the implementation, configuration, upgrades, monitoring, troubleshooting, documentation, and administration of multiple enterprise applications and services. This role involves coordinating with various departments to assess their application needs and identifying opportunities for process improvement.