*General Responsibilities
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Administers applications (both internal and third-party), insuring the best possible performance and availability, providing second level support. This support includes monitoring, configuration, tuning, troubleshooting and documentation. Participates in the release management process and reviews system capabilities and limitations to determine if requested changes are possible. Proactively monitors the application’s health on a daily basis and analyzes performance indicators such as application’s response time and programs being processed at once, to ensure that the application is operating efficiently. Leads and participates in efforts to develop and implement processes for application and system monitoring. Changes application configuration parameters, property files and distribution at load balancer level so that the application performance will meet objectives. Constantly strive to identify and fix problems as soon as possible, and focuses getting to the root cause. Validates and analyzes incidents to find patterns or trends.
Performs duties through methods and actions that are consistently ethical and in total compliance with the laws, applicable regulations, Code of Ethics, corporate policies and guidelines and rules of conduct. Completes corporate trainings and certifications intended for the detection and prevention of money laundering related activities and fraud, insider training and conflict of interest policies and procedures, as applicable.
*Education and Experience Required
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Bachelor’s degree (B. A.) in Information Systems, Computer Science or Computer Engineer from a four-year college or university and two (2) years of experience on application development or administration.
*Knowledge and Skills Required

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• Computer Skills: Version Control Tools, Monitoring Tools (New Relic, Sitescope, CA Unicenter and others), Word Processing, Spreadsheet, Internal Business software and other related software.
• Programming Language and Tools: Ability to implement and troubleshoot programming changes and modifications.
• Basic knowledge of programming logic and codes (JAVA and .NET).
• Ability to write technical instructions.
• Ability to learn and support new systems and applications.
• Knowledge of scripting languages.
• Knowledge and demonstrated troubleshooting abilities on connectivity issues due to firewall, load balancer, proxy, and others.
• Knowledge in web application servers and web server’s configuration and tuning.
• Knowledge of Web Services and Services Oriented Architecture is desirable.
• Knowledge in database administration (Oracle and SQL) and operating systems (UNIX and Windows) is desirable.
• Ability to analyze complex problems.
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
• Excellent Customer service skills.
• Analytical and problem-solving capabilities.
• Ability to work both independently and in a team-oriented, collaborative environment is essential.
• Excellent communication skills in English and Spanish, both written and oral.

Please refer the Job description for details