Applications and Workflow Consultant

at  Intelerad

Company Description
At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.
Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.
Job Description
The Applications and Workflow Consultant will deliver a range of clinical and technical services and expertise to Intelerad’s new and existing clients. They will work with project management to ensure successful project delivery and value driven results to clients through efficient workflow design. The Applications and Workflow Consultant will design,configure, implement and execute final installations/testing of our clients’ sites of our Medical Imaging Solutions and then will facilitate its commissioning (“go-live”). They will also provide troubleshooting expertise and liaise with specialist teams at headquarters as needed. In addition, they will also provide technical and high level clinical consulting and troubleshooting to our clients. Ultimately, the Applications and Workflow Consultant will be working closely with Project Managers and/or Client Success Managers to ensure that Intelerad Medical Imaging Solutions are operational and satisfy the client’s requirements.

Applications and Workflow Consultant for new and existing clients:

• Configure, test and troubleshoot most of Intelerad’s software solutions
• Assist clients and other internal teams with configuration of software and testing sessions to deliver workflows
• Collaborate and work with 3rd party vendors to integrate solutions with Intelerad Solutions through published API
• Verify required internal Intelerad integrations and assist with workflow testing
• Verify and occasionally edit DICOM routing, prefetching, etc.
• Identify and execute opportunities to optimize the client’s overall workflows
• Support the customer as they begin using the new products and workflow, during and (sometimes) after the implementation of a project
• Identify and help solve issues related to Intelerad Product lines
• Liaise with client’s other project vendors, network/IT staff and our staff at headquarters
• Run all necessary sanity checks or implementation checks for projects (i.e. Implementation checklist, FPU checks, etc.)
• Potentially be involved in hardware setup / testing or verifications (includes modalities, servers, workstations, storage devices, etc.)
• Assist and support upgrades remotely by assisting in the testing and troubleshooting of the test and production environment

Project Management:

• Work with the Project Manager to document the installation (e.g., issues, change requests, etc.)
• When possible, be assigned to specific projects and technically help out the delivery
• Conduct post-installation / post-upgrade debriefing meetings with the Support and Client Infrastructure
• Services to share information about architecture and any configuration changes
• When applicable, prepare for any upcoming site visits in advance (become familiarised with client’s architecture/workflow, login to PACS servers remotely to check setup, etc.)
• Resolve/delegate any issues outstanding after completing installation/upgrade (may require assisting client by phone and/or email)
• Assist with project management tasks when needed

Product Knowledge:

• Stay current on the latest software and solutions Intelerad sells (including 3rd-party)
• Gather customer needs and loop it back to the Product Management Team to design product roadmaps to address their needs
• Contribute to the team’s internal documentation library

Collaboration and Motivation:

• Assist team and project managers with ensuring that our service offering meets our standards and that clients are satisfied with the level of service provided by Intelerad
• When required, participate in discovery calls for scoping or clarification regarding upcoming projects
• Be available to Project Managers, Client Success Managers and/or other internal staff to assist with certain tasks (e.g., verifying PACS configurations remotely, conducting software testing, troubleshooting, etc.)
• Offer Subject-Matter-Expert opinions and consulting to other internal teams (e.g., CIS, Support, PIT, etc.)
• Promote teamwork and good communication within the team, within the company and with our customers
• Promote positive collaboration with other teams

Participate in any other project deemed necessary by the organization. This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands.
Qualifications

Required:

• Bachelor’s Degree in computer science, IT related sphere, or equivalent industry experience
• Clinical Cardiology or Radiology experience
• Experience in implementation of Radiology or Cardiology products or software
• Familiarity with DICOM and HL7 standards
• Excellent oral and written communication skills and ability to communicate effectively with customers and all functional areas of the company via phone, email, chat and in-person
• Ability to manage multiple projects simultaneously and meet deadlines
• Success at managing a demanding customer base in a time sensitive fashion
• Ability to thrive in a fast paced, dynamic organization
• Willingness to work/travel alone or as part of a team with availability to travel up to 25% of the time
• Valid passport (or the ability to obtain one)
• Valid driver’s license

Preferred:

• Knowledge and utilization of Intelerad’s products
• Experience configuring/troubleshooting LANs/WANs; in-depth understanding of the following: IP addressing, subnetting, DNS, etc.
• Background with medical imaging equipment (e.g.: modalities, film printers/digitizers, high-resolution medical monitors, etc.)
• Skills with SQL queries, PostgreSQL and Sybase
• Experience with Windows environment (e.g.: partitioning, hardware, drivers, networking, security, troubleshooting, etc.) and/or with Linux / Unix operating systems (file system navigation, viewing/editing files, networking, etc.)

Additional Information
All your information will be kept confidential according to EEO guidelines.
All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

Please refer the Job description for details