Are you a seasoned Applications Architect with deep experience in ServiceNow, OpenText, and modern SaaS ecosystems? We’re seeking a senior-level technical architect who can lead solution design and integration across enterprise platforms in a hybrid cloud environment.
Our client is looking for a Applications Architect - Senior and this is a Toronto-based hybrid role (3 days onsite, 2 days remote) of 8 months, offering the chance to shape large-scale digital transformation initiatives with a strong focus on ITSM, workflow automation, and enterprise content management.

QUALIFICATIONS

Must Have:

• 8+ years of experience in application/solution architecture, focusing on SaaS modernization
• 5+ years of hands-on experience with ServiceNow (ITSM, CSM) and/or OpenText ECM
• Proven ability to design and manage integrations across SaaS, ERP, procurement, and legacy systems
• Strong experience developing architecture artifacts, metadata schemas, and governance documentation
• In-depth understanding of workflow design, identity federation, and access controls using Azure AD
• Familiarity with RESTful APIs, iPaaS platforms, and content lifecycle strategies
• Experience working in Agile delivery environments with cross-functional teams

Nice to Have:
️ ServiceNow System Admin / Implementation Specialist Certification
OpenText Content Server/ECM certification
Knowledge of ITIL, BPMN, and enterprise workflow modeling
Experience integrating ServiceNow/OpenText with ERP, procurement, or custom-built apps
Familiarity with secure digital signatures, audit logging, and compliance tracking

Understanding of Ontario government I&IT directives and metadata governance models

• ️ Awareness of low-code/no-code trends, SaaS orchestration, and automation frameworks

SUMMARY

This is a high-impact opportunity to lead the architectural vision behind enterprise SaaS transformations. You’ll be the key technical authority guiding scalable solutions using ServiceNow, OpenText, and Azure, ensuring compliance, usability, and performance across integrated digital services. If you’re a strategic thinker, skilled communicator, and technical problem solver, this role offers a platform to drive meaningful change in a hybrid cloud environment.
If you are interested in this role, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process

• Design and implement scalable, secure, and user-centric SaaS solutions using ServiceNow (ITSM, CSM) and OpenText (ECM, Case Management)
• Develop and maintain solution blueprints, reference models, data flows, and governance frameworks
• Architect hybrid integrations with Azure, SharePoint, ERP systems, and vendor platforms using REST APIs, webhooks, and middleware
• Define configuration standards, identity access models (e.g., Azure AD), metadata structures, and lifecycle management strategies
• Guide implementation teams through sprint planning, backlog refinement, and technical validations
• Support cloud-enabled delivery of content and workflow services using OpenText integrations
• Advise on platform selection, licensing strategies, and vendor evaluations
• Ensure compliance with enterprise governance (e.g., GO-ITS), security policies, and digital regulations
• Produce artifacts including: solution architectures, integration designs, workflow models, ADRs, QA checklists, and more