Job Description

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RSSL is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

PRIMARY ACCOUNTABILITIES/RESPONSIBILITIES

• Provide insight and advice to IT management and site Leadership members on all IT application and business system technical matters, and be able to propose solutions and articulate potential risks and rewards clearly.
• Development lead for Mondelez Labware LIMS environments, developing high quality solutions for business needs. Participate and advise in formulating plans for ongoing improvements to LIMS and associated infrastructure.
• Provide 3rd Line support and advice for scientific and bespoke business applications at all levels of the business including but not limited to; Labare LIMS, Appletspace, Microsoft Dynamics, My RSSL, OpenLAB, Q-Pulse, IMS and other bespoke applications.
• Provide insight and advice to IT management on all IT application and business system technical matters, and be able to propose solutions and articulate potential risks and rewards clearly.
• Provide backup to the lead developer for Oracle databases including regular observation and maintenance, to ensure the ongoing stability and efficiency of the hosted applications.
• Apply analytical skills to change requests, which are often high-level or lacking in detail and act on these business needs, identifying solutions to quickly resolve issues related to scientific or local business applications.
• Work with project managers to plan and execute the implementation of changes to applications, with minimal disruption to business operations, or risk to data safety and integrity, and in accordance with operational quality standards and appropriate regulatory and legislative requirements.
• Perform training for new/updated applications to end users including documentation where appropriate to enable them to make effective use of company applications.

Specifically this role contributes towards this by:

• Supporting the business in the adoption, use and development of scientific and business applications.
• Analysing the business needs of internal clients and stakeholders to identify and quantify business problems, propose solutions and effectively implement the solution including providing appropriate training and user support