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Applications Development Sr Programmer Analyst - C12 - Chennai at Citi

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Jira, Root Cause Analysis, Infrastructure Stability, Linux, Shell Scripting, Java, LDAP, Active Directory, Oracle, SQL Server, Service Management, ServiceNow, AI Concepts, Problem Solving, Communication, Team Player

Industry

Financial Services

Description

Support Management: Technical Support for Collaboration Service Platform. Technical Support for Jira integration with developer pipeline service. Troubleshoot technical issues and manage customer expectation. Reduce recurring issue using root cause analysis. Proactively monitor and manage infrastructure stability and performance. Must be a self-starter, effective listener & communicator, problem solver and team player. Minimum of 6 years of technical support experience. Strong understanding of Enterprise pipeline and technology stack and at least two years of hands-on experience. 4+ years of experience with Linux (shell/batch scripting & server management), Java, LDAP, Active Directory, Oracle/SQL Server database (SQL, backup & recovery). Good understanding of SaaS service and managing such service as an enterprise level consumer of vendor service. Experience with using Service Management software like ServiceNow and a good understanding of AI concepts Bachelor's Degree in Computer Science or a Related Field ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Applications Development ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The role involves providing technical support for the Collaboration Service Platform and managing Jira integration with the developer pipeline service. Responsibilities include troubleshooting technical issues, managing customer expectations, and proactively monitoring infrastructure stability and performance.