Department: Applications Engineering
Job Title: Applications Engineer
Summary: This position is responsible for providing technical application assistance and clarification for customers, Sales and Customer Relations personnel. Primary tasks include:
1. Product selection for customer applications
2. Project management for product modifications or new assemblies
3. Testing and troubleshooting customer applications

Essential Functions of the Job: The essential functions of this job require the person, with or without reasonable accommodations, to perform the following:

• Serve as the primary technical communication link with customers to ensure customer needs are met.
• Review customer specifications to assist the customer and Customer Relations in defining the proper air-moving device for specific applications.
• Provide application assistance to Sales personnel and customers.
• Provide technical clarification of communications and documentation for or to our factories and regional sales offices, distributors, Customer Relations and customers.
• Maintain up-to-date technical knowledge of all products sold by ebm-papst Inc.
• Visit customers and suppliers as required – typical travel is about 2 weeks per year.
• Conduct technical discussions with customers, Sales personnel, Customer Relations and other ebm-papst personnel.
• Assist customers, Sales personnel and Customer Relations in cross-referencing competitor products to products sold by ebm-papst.
• Provide technical support, for assigned territories to Management, Sales personnel and the sales territories.
• Manage assigned projects as the key technical person. Work with the respective Sales and Customer Relations personnel concerning commercial issues. Work with Manufacturing, R&D, and Quality personnel concerning design and technical issues.
• Be capable with Microsoft Windows OS and Microsoft Office software. Be capable of learning additional GUI-based software.
• Perform all other duties as assigned.

Recommended Qualifications and Experience: An excellent candidate will exhibit the following:

• Good communication skills via phone, email, and in person.
• Good organization skills to stay on top of multiple projects at a time.
• Good project management skills to keep a team on track.
• Capability with Microsoft Windows OS and Microsoft Office software. Capability of learning additional GUI-based software.
• Fluency in English. Multilingual a plus, especially in Spanish, Portuguese, French, and/or German.
• Some combination of technical experience and/or education:

o 4+ years of mechanical and/or electrical related experience,
o bachelor’s degree in engineering, or Some combination of higher education and experience.

All Employees are expected to:

• Follow the Employee Handbook policies and procedures and uphold organizational values.
• Contribute to building a positive work environment.
• Report for work consistently and on time.
• Report to supervision conditions or practices that are unsafe to ebm-papst and its employees.

Revisions:
Original: 09/25/03
Revised: 12/14/10
Revised: 12/16/13
Revised: 11/3/17
Revised: 2/15/23 OBB
Revised: 5/22/23 OBB
Revised: 9/14/23 OBB

• Serve as the primary technical communication link with customers to ensure customer needs are met.
• Review customer specifications to assist the customer and Customer Relations in defining the proper air-moving device for specific applications.
• Provide application assistance to Sales personnel and customers.
• Provide technical clarification of communications and documentation for or to our factories and regional sales offices, distributors, Customer Relations and customers.
• Maintain up-to-date technical knowledge of all products sold by ebm-papst Inc.
• Visit customers and suppliers as required – typical travel is about 2 weeks per year.
• Conduct technical discussions with customers, Sales personnel, Customer Relations and other ebm-papst personnel.
• Assist customers, Sales personnel and Customer Relations in cross-referencing competitor products to products sold by ebm-papst.
• Provide technical support, for assigned territories to Management, Sales personnel and the sales territories.
• Manage assigned projects as the key technical person. Work with the respective Sales and Customer Relations personnel concerning commercial issues. Work with Manufacturing, R&D, and Quality personnel concerning design and technical issues.
• Be capable with Microsoft Windows OS and Microsoft Office software. Be capable of learning additional GUI-based software.
• Perform all other duties as assigned