DRIVING RELIABILITY THROUGH EXPERT FIELD SUPPORT!

MEPPI’s Service Center Division (SCD) is seeking a proactive and technically skilled Applications Engineer II to support field service engineering activities including product upgrades, retrofits, and technical support for assigned product families. This role collaborates closely with equipment divisions and customers to ensure excellence in service delivery and engineering performance.

• Perform engineering activities in support of field service, including upgrades and retrofit opportunities for assigned product lines.
• Review RFQ, quotation, and order documents to ensure accuracy and compliance with customer technical requirements.
• Prepare Service Bills of Materials (BOMs) aligned with customer specifications.
• Provide technical support for field sales on product upgrades and refit projects.
• Participate in and lead site walkthroughs, offering technical expertise and insight.
• Serve as a technical liaison between product divisions, OEMs, and customers regarding product applications, field issues, and communication.
• Support resolution of customer technical questions and application concerns, including preparing customer letters and technical documentation.
• Document customer design requests and communicate them to equipment divisions for potential improvements and upgrades.
• Guide the development of customer-specific drawings, field rework instructions, and installation/testing guidelines.
• Collaborate with Parts Specialists to create spare part packages and upgrade kits.
• Assist in developing technical training materials and field service documentation.
• Promote a positive and professional image of the SCD through collaboration with other departments and vendors.