POWERING INNOVATION, DELIVERING EXCELLENCE: SUPPORTING THE FUTURE OF FIELD SERVICE ENGINEERING!

MEPPI’s Service Center Division (SCD) is seeking a skilled Applications Engineer II to lead product upgrade, retrofit, and technical support efforts across our critical power equipment portfolio. This role serves as the primary technical liaison between MEPPI, our customers, and OEMs—supporting high-voltage UPS systems, switchgear, power inverters, and more. The ideal candidate thrives in fast-paced field environments and has a passion for solving complex technical challenges both on-site and remotely.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Electrical Engineering is required.
• 3–5 years of experience in field service, application, or design engineering.
• Strong technical background in UPS systems, switchgear, power inverters, and high-voltage power equipment.
• Experience in the maintenance and repair of high-voltage UPS systems, Static Switch Assemblies, and Power Distribution Units is required.
• Demonstrated experience with installations, commissioning, and working with OEMs.

SKILLS & COMPETENCIES

• Excellent written and verbal communication skills.
• Ability to read, interpret, and create technical drawings and documentation.
• Strong analytical thinking and problem-solving abilities.
• Proficiency in Microsoft Office, CAD software, and ERP/MRP systems.
• Ability to manage multiple technical projects and field assignments simultaneously.

• Support product upgrades, retrofits, and technical field solutions across SCD’s service portfolio.
• Ensure engineering consistency and technical alignment with equipment divisions and customers.
• Review RFQs, quotations, and order documentation to ensure compliance with customer specifications.
• Create service-specific Bills of Materials (BOMs) that support field applications and upgrades.
• Conduct site walkthroughs, installations, and commissioning efforts.
• Provide real-time troubleshooting and technical guidance during field service activities.
• Act as the primary engineering liaison to customers, OEMs, and internal teams.
• Draft technical documentation, letters, and reports to resolve service issues and explain upgrade solutions.
• Translate customer feedback and field issues into actionable product and service improvements.
• Collaborate with product divisions to support design enhancements, documentation, and implementation.
• Partner with Parts Specialists to develop spare parts kits and upgrade assemblies.
• Assist in developing service-related training content and technical manuals.
• Represent the Service Center Division’s dedication to quality, innovation, and customer satisfaction through effective internal and external collaboration.