ABOUT US

This is a fantastic opportunity to join a team of over 1,416 employees and over 31,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response & Nighttime Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.
This is an exciting time of transformation with an opportunity to lead and mature the charity’s data maturity by leading a new data strategy.

JOB SUMMARY

The post-holder will work as part of the Development Ops Team, responsible for managing and supporting business technology services, applications and platforms across the organisation. This includes delivering third line support services, enhancements and deliverables as a workstream on larger projects. They work to a DevOps methodology balancing service needs and solution delivery, prioritising workloads and identifying opportunities to improve technical solutions and the overall user experience at every opportunity.
They will work to challenging deadlines; leveraging and utilising existing and new technology platforms to their fullest; keep up to date with external legislative requirements; and ensuring minimum interruption to all services at all times.

ABOUT THE ROLE

• Own the resolution of all assigned incidents, service requests and problems within defined SLAs
• Identify, escalate and assist resolving P1 and P2 incidents and act as a key part of resolution teams
• Monitoring of applications, platforms and datasets, taking timely preventative action to avoid service interruption
• Action critical maintenance tasks to COTS applications including PowerPlatform to ensure continuation of service
• Work as a key member of project teams to action critical tasks to challenging deadlines
• Work to a DevOps methodology within assigned squads under the direction of the Product Owner
• Build strong relationships with business stakeholders at all levels, acting as subject matter expert for applications and data
• Translate complex business goals and objectives into technical solutions using existing platforms and technologies
• Work with third party suppliers to deliver enhancements and fixes to problems to a satisfactory level
• Produce documentation and knowledgebase articles along with other knowledge sharing activities such as training and workshops to ensure knowledge sharing within the team
• Engage with service transition to ensure new services are successfully delivered
• Keep up to date with new technologies and legislative processes which influence these
• Perform any other duties commensurate with these responsibilities, the band of the post and skills and qualifications of the post-holder
  Find out more about us, including our new Ask Me campaign, at www.sja.org.uk
  For all other candidates, or St John Ambulance volunteers wishing to apply
  We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.