Applications Engineering Specialist - Service at ATS Automation

Rolling Meadows, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

85000.0

Posted On

12 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Detail-Oriented, Sales Experience, Technical Service, Communication Skills, Customer Service, Interpersonal Skills, Microsoft Office Suite, CRM, ERP, Service Quotations, Opportunity Management, Process Improvements, Collections, Survey Triage, Follow-Ups

Industry

Biotechnology Research

Description

Long Description Applications Engineering Specialist – ServiceLocation: Rolling Meadows, IllinoisCompany: ATS Life Sciences Chicago Are you driven by customer success and passionate about delivering solutions that make a real impact? ATS Life Sciences Chicago is seeking a proactive and detail-oriented Applications Engineering Specialist – Service to join our team. In this role, you'll be a key player in creating exceptional customer experiences by developing service proposals, delivering accurate RFQs, and managing opportunities through our CRM system (Salesforce). Your work will directly influence customer satisfaction, service bookings, and our overall success in the aftermarket service space. What You’ll Do: Deliver detailed service quotations and RFQs for all service product offerings Manage your opportunity pipeline in Salesforce and provide accurate, timely updates Proactively connect with current and potential customers to identify service needs and highlight the value of our offerings Collaborate with regional and divisional service leaders to plan customer visits and develop commercial packages Support customer satisfaction initiatives through survey triage and follow-ups Contribute to service process improvements and help drive simplification efforts Assist with collections related to outstanding service invoices, as needed Stay informed of new service offerings and participate in commercial/training meetings Leverage CRM, ERP, and other tools to drive efficiency and resolve customer concerns Ensure all activities align with the ATS Code of Conduct QUALIFICATIONS: Associate degree or higher Five (5) years’ sales experience in a technical service/parts environment A proven ability to consistently achieve performance targets. Ability to accurately document and record customer information Excellent verbal and written communication skills, attention to detail, strong customer service and interpersonal skills Ability to work independently, multitask and manage one’s time. Previous experience with Microsoft Office suite. JOB SPECIFICATIONS: The employee may be required to stand, walk, push, pull, reach overhead, and bend to the floor. Exert up to 25 pounds of force occasionally, and/or exert up to 10 pounds of force frequently. Visual acuity – Normal requirements for reading written instructions and computer screens. Hearing ability – Normal requirements for understanding verbal instructions. Working conditions – The employee is subject to a normal office environment with occasional exposure to high noise levels and/or physical hazards when visiting the manufacturing floor. Capable of wearing appropriate related PPE for extended periods of time. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply. Why YOU should join our ATS Life Sciences Systems team: We value our PEOPLE - The foundation of a great company is having the best team which is why we continuously work to develop, engage, empower and energize our people. The best people want to work with the best team - the best teams are diverse and inclusive teams. What we do MATTERS - our Life Sciences projects contribute to improving the lives of people around the world! ATS has made a commitment to be carbon neutral by 2030! INNOVATION and PROBLEM SOLVING is at our core - Our pursuit of continuous improvement in everything we do. Our focus is on building diverse teams, stimulating innovation by challenging conventional thinking, encouraging fresh ideas and promoting creative problem-solving. We prioritize internal GROWTH & DEVELOPMENT - ATS offers endless opportunities for professional growth and development – with a tuition reimbursement program, individual development programs and a commitment to promoting from within - there is space for you to grow your career at ATS! We offer COMPETITIVE Total Rewards - Starting salary for this position is $72,000 - $85,000 with, compensation for hours worked over 45, paid time off (PTO), employee incentive bonus program, comprehensive benefits (including health, dental vision and employee assistance program), a wellness reimbursement, tuition reimbursement, annual paid volunteer day off, 401K with employer match and optional employee share purchase program and more!!! A place to BELONG: We celebrate our differences and ensure that all employees have equal opportunities for growth and development. We believe that diversity of thought, background, and experiences is essential for our success and innovation. ATS is in compliance with the Americans with Disability Act (ADA) and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.

Responsibilities

The Applications Engineering Specialist will develop service proposals, deliver accurate RFQs, and manage opportunities through Salesforce. This role directly influences customer satisfaction and service bookings in the aftermarket service space.