Applications & Field Service Engineer at Nordson Corporation

Uiwang-si, , South Korea -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Field Service, Application Support, Troubleshooting, Debugging, Sales Support, Product Training, Customized Solutions, Market Analysis, Business Development, CRM Tools, Salesforce, Communication Skills, Customer Orientation, Aftermarket Revenue

Industry

Machinery Manufacturing

Description

Focuses on providing technical support and expertise to the sales team and customers during the sales process. Expertise provided to parties may include answering questions about a single product or a product line, providing in-depth demonstration of the products, assisting customer with maximizing the benefits from the products they bought, and diagnosing, troubleshooting, repairing, and debugging complex systems. The Application Field Service Engineer will focus on technical support and applications of Nordson T&I all products into the overall Semiconductor / SMT / Electronics / Automotive market in Korea. Assist in managing sales opportunities and distributors, and contribute to business development for Nordson T&I. Essential Job Duties and Responsibilities • Support Application Field Service Team and leading the technical support activities with LoB • Maintain the Application and Service tickets in the system accordingly • Provide application and product training and updates to distributors and customers on the latest technology and product developments • Collaborate with internal stakeholders to develop customized applications/solutions to meet customers’ needs. • Develop technical capability in terms of application & service skills • Support marketing activities with distributors by participating in key trade exhibitions/shows and other events to promote Nordson products • Gather relevant market information, including latest technology and industry trends, competitor developments, changes in existing markets and emergence of new markets for feedback to management • Contribute Key Customers Service Contract Agreement with T&I products sales leader • Contribute increasing Aftermarket revenue, developing new aftermarket sales leads Support T&I product manager and service team in each LoB to support distributors and customer • Supporting trade show and exhibition to create sales leads • Assist in formulation of local sales and marketing strategies through market analysis and partner closely with local distributor(s) to drive sales and win projects Education and Experience Requirements • Bachelor's degree in Electrical/Industrial/Mechanical Engineering/Relevant Field • 5 - 10 years related capital equipment applications/sales experience in Semiconductor or related industry is required. • Equipment technical experience in the Semiconductor / Electronics Equipment Industry a plus • International Sales or Technical experience in Asia preferred • Proficiency Salesforce or equivalent CRM tools a plus Preferred Skills and Abilities  Proactive, responsible, confident and customer-oriented  Results driven and a self-starter  Strong communication skills in English Working Conditions and Physical Demands Travel Required None Domestic 80% International 20% At Nordson, we believe that anything is possible. We empower our global team of employees to engineer, manufacture, and market innovative products and systems that are essential to everyday life. These differentiated products and systems are used for precision dispensing and processing and serve a variety of end markets, including packaging, transportation, medical, and electronics. Founded in 1954, we are guided by our values of integrity, respect for people, customer passion, energy, and excellence. We care for our employees and provide them with opportunities to advance their careers and make an impact, inside and outside of work. Nordson is headquartered in Westlake, Ohio, and has direct operations in more than 35 countries to support our products and systems with application expertise and a direct global sales and service organization.

Responsibilities

This role focuses on providing technical support and expertise to the sales team and customers, including product demonstrations, maximizing customer benefits, and diagnosing/repairing complex systems across the Semiconductor, SMT, Electronics, and Automotive markets in Korea. Key duties involve managing sales opportunities, assisting distributors, contributing to business development, and maintaining technical support tickets.