APPLICATIONS MANAGER | ASSUMPTION UNIVERSITY | WORCESTER, MA

At our partner institution at Assumption University
The Applications Manager is responsible for the implementation, support, training, and ongoing maintenance of IT-supported enterprise applications at Assumption University. The position provides application expertise and works closely with users, vendors, and enterprise systems analysts to support performance, availability and integration with other enterprise systems. The specific areas of focus include Ellucian’s Colleague ERP, Ad Astra, Brightspace LMS and other academic applications. This position is full-time and is located at a Dynamic Campus’ client in Worcester, MA.
Hours of operation are Monday – Friday, 8:00 am – 5:00 pm. Hours may vary. (Remote)

REQUIREMENTS:

• Bachelors degree in Information Technology, Instructional Technology, or related field, or an equivalent combination of experience, education, and training
• A minimum of three years of experience working as an academic applications system administrator
• Demonstrated experience and working knowledge of Ellucian Colleague ERP.
• Preference given to candidates who have working knowledge of one or more of the following applications: UKG HR CRM, ImageNow, SQL, Ellucian Ethos, and/or Medicat.
• Project management training or equivalent project management experience
• Display strong end user orientation and customer service skills
• Strong understanding of technical troubleshooting methodology
• Demonstrated excellence in teamwork as well as excellent oral, written, and interpersonal communication skills
• Ability to work a flexible schedule as needed
• Attention to detail and thorough process documentation
• Ability to work with a range of technical staff to develop joint solutions
• Ability to lift up to 50lbs
• Must be able to sit and stand for long periods.
• Must be able to crawl under desk for any technological need
• Adherence to Dynamic Campus Core Values

• Installation and testing application upgrades and necessary configuration changes
• Monitor applications to ensure proper performance and availability
• Collaborate with and lead user committees through process and business decision activities related to academic systems
• Meet with users as necessary to understand evolving needs and requirements of academic applications
• Develop detailed project plans that specify goals, time frames, limitations, risks, contingencies, and other resources
• Provide analysis, problem solving support, and technical guidance to provide efficient and effective use of enterprise systems in support of institutional goals and objectives
• Provide maintenance and problem resolution support
• Establish and maintain role-based access for applications containing sensitive information
• Provide timely communication with users about impact of necessary changes or system updates
• Provide consistent and current communication and reports to management
• Implement and adhere to test plans and change management procedures
• Establish technical and implementation standards to ensure the long-term, cost effective management and support of the currently implemented academic applications
• Provide technical support for application integrations, usage, and maintenance periods
• Maintain security and access for academic aplications
• Maintain detailed up-to-date technical and operations documentation
• Other duties as assigned