Applications & Services Op. Expert at Vodafone United States

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

L3 Support, AI/ML Tools, Voice Service Delivery, Vendor Management, Cross-Functional Coordination, Documentation Standards, Engineering Collaboration, Unified Communications, IMS Architecture, Analytical Skills, Troubleshooting Skills, Cloud Technologies, Innovation, Communication Skills, Technical Project Leadership, RedHat/Linux

Industry

Telecommunications

Description

Oversee L3 support and act as the final escalation point for complex voice-related incidents; Support and contribute to the implementation of AI/ML-powered tools for diagnostics and performance monitoring; Ensure compliance with regulatory and security standards in voice service delivery; Handle vendor relationships (e.g., Ericsson, Oracle, Huawei), ensuring SLA adherence and lifecycle alignment; Coordinate cross-functional projects including 5GSA voice readiness and service evolution; Own documentation standards and ensure the team contributes to high- and low-level design and support materials; Collaborate with engineering and operations teams to ensure seamless integration and support of voice service. Degree in computer science or equivalent; Good understanding of unified communications and high availability services, demonstrated by at least 3 years of experience in a similar role; Proven experience in IMS architecture and protocols (SIP, Diameter, HTTP, INAP, LDAP, DNS, DHCP, ISDN, etc); Strong analytical and troubleshooting skills in multi-vendor and multi-market environments; Proficiency in managing and resolving major incidents, including coordinating with multiple teams and stakeholders; Understanding and experience in working with cloud technologies; Ability to drive innovation and continuous improvement in service assurance; Clear and effective communication with both technical and non-technical stakeholders; Experience leading technical projects and teams in telecom or network operations; Ability to communicate technical concepts clearly to diverse stakeholders; Knowledge of RedHat/Linux environment and most common databases, particularly executing complex queries; Fluency in Portuguese and English (written and spoken).

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Responsibilities

Oversee L3 support and act as the final escalation point for complex voice-related incidents. Collaborate with engineering and operations teams to ensure seamless integration and support of voice service.