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Applications Specialist, Dx Cyto, Taiwan at Hologic, Inc.

, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Application Support, Molecular Diagnostics, Product Demonstration, Training, Sales Support, Workflow Optimization, Protocol Customization, Customer Feedback, Communication Skills, Problem Solving, Teamwork, Travel, English, Mandarin

Industry

Medical Equipment Manufacturing

Description

Key Accountabilities Provide technical and application support for molecular diagnosis systems, reagents and workflows. Conduct product demonstration and training sessions for customers and channel partners, both onsite and remotely. Support the sales team in pre-sales activities by understanding customer needs and proposing appropriate solutions. Assist in product evaluation, workflow optimization and protocol customization at customer sites. Collect customer feedback and communication insights to internal team for continuous improvement. Participate in trade shows, seminars and workshops to represent the company. Escalation of technical issues to Technical Support for resolution. Ensure compliance with industry regulations, company policies and quality standards. Assists, as time permits, with other business development activities Must be willing to work on weekends Key Prerequisties At least 5 years of product technical support and clinical application training/trouble shooting experiences. Proven ability to read, analyze, and interpret documents, professional journals, package inserts, technical procedures, and government regulations. Certified medical technician with a BSc degree or relevant Strong knowledge of molecular diagnostic techniques Excellent communication, presentation, and interpersonal skills Customer oriented mindset with problem solving ability Ability to work independently and as part of a cross-functional team Willingness to travel frequently (domestic and international if required) Good command of English and Mandarin

Responsibilities

Provide technical and application support for molecular diagnosis systems and conduct product demonstrations and training sessions. Assist in product evaluation and ensure compliance with industry regulations and quality standards.