YOUR NEW CHAPTER

At VetPartners, we pride ourselves on delivering shared services support that drives success for our veterinary clinics. This role features a hybrid work arrangement, with four days in the office to promote collaboration, build strong connections, and enhance team engagement.
At VetPartners, we pride ourselves on delivering shared services support that drives success for our veterinary clinics across ANZ. This role offers a hybrid work arrangement, with four days in the office to foster collaboration, build strong connections, and promote team engagement.
We’re looking for a proactive and tech-savvy Application Support Analyst to join our team, with a key focus on supporting Salesforce and Jira. In this role, you’ll provide second-line support, manage ticket workflows, and ensure the seamless performance of critical business applications. Your ability to learn new platforms on the fly, adapt quickly, and problem-solve with minimal hand-holding will be key to success.
You’ll work closely with cross-functional teams to troubleshoot issues, resolve blockers, and share knowledge that enhances the user experience across the organisation. This role is ideal for someone who’s naturally curious, confident with technology, and thrives in a fast-paced, ever-evolving environment.

SKILLS, ATTRIBUTES, AND EXPERIENCE:

• Experience in application support, within Salesforce and Jira environments
• Strong analytical and problem-solving skills, with the ability to learn unfamiliar systems quickly and independently
• Excellent verbal and written communication skills for engaging with both technical and non-technical stakeholders
• A collaborative, can-do mindset with a passion for delivering solutions and learning through doing

• Investigate Incidents and process service requests, documenting findings to support system improvement and knowledge sharing
• Monitor and Respond to Ticket Queues, prioritising requests and maintaining timely, professional communication with stakeholders
• Provide Second-Line Support for Salesforce, Jira, and other business systems, escalating complex issues when necessary
• Own Ticket Management, from assignment through resolution, ensuring a smooth and consistent support experience
• Identify and Report Blockers, collaborating with relevant teams to remove obstacles to performance or adoption
• Collaborate Across Teams, sharing system knowledge, updates, and best practices to support team-wide development
• Deliver Daily Application Support, including system checks, user support, and maintaining platform stability