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Applications Support Analyst at SLB

Cota, Cundinamarca, Colombia -

Full Time

Start Date

Immediate

Expiry Date

30 Mar, 26

Salary

0.0

Posted On

30 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Functional Analysis, Technical Analysis, Troubleshooting, Ticket Resolution, Training Material Development, Application Testing, Governance, System Monitoring, Performance Monitoring, Application Upgrades, Service Operation, L3 Development Management, Security Operations

Industry

Oil and Gas

Description

Provide functional and technical analysis. Troubleshoot and resolve escalated tickets and communicate the solution to customers via the Service Desk or other support personnel. Develop or adapt training material. Assist with testing of new application functions, releases and promotions. Coordinate with Service Desk for new applications and module decision tree configurations in Remedy. Provide governance to ensure tickets are fixed on time. Work with the data centers and monitor the performance of the systems. Manage the execution of application upgrades and organize the transition to Service Operation. Manage the L3 development teams. Provide system monitoring and performance. Operate within the Security operations standards and guidelines.

Responsibilities

The Applications Support Analyst will provide functional and technical analysis, troubleshoot escalated tickets, and communicate solutions to customers. They will also assist with testing new application functions and manage the execution of application upgrades.