Applications Support at Citi

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Applications Support, Communication Skills, Diplomacy Skills, Technical Support Documentation, Risk Analysis, Problem Management Tools, Monitoring Tools, Messaging Software, Middleware, Unix, SQL, Team Collaboration, Application Releases, Disaster Recovery Testing, Bug Fixes, Financial Markets Knowledge, Process Improvements

Industry

Financial Services

Description

Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation. Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals. Act as a liaison between users/traders, interfacing internal technology groups and vendors Participates in disaster recovery testing Participate in application releases, from development, testing and deployment into production. perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation. Considers implications of the application of technology to the current environment. Analyzes applications to identify risks, vulnerabilities and security issues. Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements. Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams. Exchanges ideas and information Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives. Performs other duties and functions as assigned in a concise and logical manner. Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. 2-5 years experience Basic knowledge or interest about apps support procedures, concepts and of other technical areas. Participation in some process improvements. Previous experience or interest in standardization of procedures and practices. Basic Business knowledge/ understanding of financial markets and products. Knowledge/ experience of problem Management Tools. Understands of how own sub-function integrates within the function and commercial awareness Good knowledge on monitoring tools like ITRS, Grafana Good knowledge on Messaging software's like MQ, Kafka Good knowledge on middleware like WebLogic or WebSphere Consistently demonstrates clear and concise written and verbal communication skills Knowledge of issue tracking and reporting using tools Good all-round team member Effectively share information with other support team members and with other technology teams Ability to plan and organize workload Good knowledge on Unix and SQL Bachelor's/University degree or equivalent experience ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The role involves providing applications support by resolving issues and queries from stakeholders while collaborating with technology partners for long-term solutions. Additionally, it includes participating in application releases and maintaining technical support documentation.