Applications Support Manager, Retail Engineering at Apple

Sunnyvale, California, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Operations, Support, SRE, Security, Technical Lead, Management, Java, Scala, NoSQL, Solr, Cassandra, AWS, eCommerce, RDBMS, PL/SQL, Analytical Skills, Communication Skills

Industry

Computers and Electronics Manufacturing

Description

Imagine what you could do here! The people here at Apple don’t just create products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Retail Engineering Operations & Support team (REOS), we provide world-class support to Apple stores worldwide, both online and physical stores. Our main goal is to facilitate a magical, personalized shopping experience where customers can buy and learn everything Apple, wherever they are. To achieve this, we’re looking for someone with extraordinary talent and passion to help us do extraordinary things! DESCRIPTION We are seeking an Applications Support Manager to foster a team of talented support engineers. You will partner with engineering teams, product owners, and business users to drive issue resolution and apply a continuous improvement focus across our tools and systems. You will drive solutions to complex problems, possess a high degree of organization, and communicate effectively across a variety of technical disciplines. You will build trust and awareness of our platforms and the support processes owned by your team, including publication of status updates to business partners when critical issues arise. MINIMUM QUALIFICATIONS 10+ years of experience in IT operations, support, SRE, and/or security. 5+ years of experience as a technical lead or as a manager. Bachelor's degree or higher in CS or in a STEM field. Experience with one or more - Splunk, monitoring tools, APM & observability platform. Exposure to Incident and Problem Management processes. Coding knowledge in Java, Scala, and frameworks related to Java. Experience with a NoSQL platform, preferably Solr or Cassandra. Working experience on cloud infra, like AWS. PREFERRED QUALIFICATIONS Experience with an eCommerce or a customer-facing platform as a developer, SRE/support engineer, or as a user. Good knowledge of RDBMS, PL/SQL. Excellent strategic and analytical skills, with the ability to see the big picture while working in a fast-paced, multifaceted environment. Organized, detail-oriented, with the ability to multitask, prioritize work, and manage time efficiently. Excellent communication skills and the ability to communicate complex technical issues in simple language.

Responsibilities

The Applications Support Manager will lead a team of support engineers and collaborate with engineering teams, product owners, and business users to resolve issues and improve tools and systems. They will also communicate status updates to business partners during critical issues.