Applications Support Specialist (On-Site) at Indiana Members Credit Union

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

56000.0

Posted On

30 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical support, Software troubleshooting, Application maintenance, User training, Documentation, Operating systems, IT infrastructure, Data analysis, Communication, Problem diagnosis, Vendor collaboration

Industry

Banking

Description

Location: Indianapolis, IN - On-Site Summary/Objective: Applications Support Specialist provides technical assistance and support for software applications to end-users and clients, ensuring smooth operation and resolving issues. They may handle support tickets, troubleshoot problems, provide training, and collaborate with developers and vendors. Duties/Responsibilities: Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. * Identify, diagnose, and resolve technical issues with software applications. * Assist, answer questions, and guide end-users on how to use applications. * Ensure applications are up to date, including updates, patches, and upgrades. * Create and maintain documentation for support procedures and user guides. * Work with developers, vendors, and other IT staff to address issues and enhance applications. * Provide training to users on new or updated software applications. * Monitor application performance, identifying potential problems, and reporting issues to developers. Competencies * Strong understanding of operating systems, software applications, and IT infrastructure. * Ability to diagnose and resolve technical issues effectively. * Excellent written and verbal communication skills for interacting with users, developers, and vendors. * Ability to provide friendly and efficient support to users. * Ability to analyze data, identify trends, and propose solutions. Physical demands This position requires the ability to sit for long periods of time. It may also require standing, walking, carrying, pushing, pulling, lifting (up to 25 pounds), kneeling, crouching, reaching, talking and hearing. Travel required May require travel to other Credit Union locations and branches, as well as agreed upon conferences and training. Required education and experience * Bachelor’s degree in computer science, information technology or related field preferred * Two years of experience providing application support or similar role Additional Eligibility Requirements: Periodically required to work outside of normal business hours. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Responsibilities

The Applications Support Specialist provides technical assistance to end-users by diagnosing and resolving software application issues. They also collaborate with developers and vendors to maintain application performance and provide necessary user training.