Job Title: Applications & Technical Support Engineer (12-Month FTC – Maternity Cover)
Reporting into: Head of Technology
Location: Manchester (This role is hybrid with 3 days working from the Manchester Northern Quarter office)
Salary: Competitive
Why Join Grayce?
At Grayce, we fuel business transformation for some of the world’s most ambitious organisations. For over a decade, we’ve partnered with FTSE 100 and 250 companies, helping them achieve impactful results by developing and deploying high-calibre graduate talent across the UK and beyond.
As we continue to expand, we are looking for a tech-savvy and enthusiastic Applications & Technical Support Engineer to join our busy IT team who support the entire business with service desk support.
Key Responsibilities
- Deliver prompt and reliable first and second line IT support to end-users, addressing incidents and service requests related to Grayce’s cloud infrastructure and leased hardware estate.
- Provide hands-on desktop support, including local application troubleshooting and device performance optimisation.
- Support, maintain, and implement changes across Grayce’s suite of line-of-business applications.
- Manage access control and user account requests in accordance with security and compliance standards.
- Continuously identify and implement improvements to incident, service request, and change management processes.
- Serve as the primary point of contact for the internal IT user community, ensuring a responsive and user-centric support experience.
- Provide IT facilities support including assistance with room and desk bookings, AV equipment, and related systems.
- Provide Technical expertise in Application Improvement Projects
Application Support and Maintenance
Provide subject matter expertise in the configuration and support of:
Salesforce
- Manage and maintain our Salesforce CRM platform, including user setup, profiles, roles, and permissions.
- Maintain and implement customised solutions, including process builder, workflows, and dashboards.
Power BI
Proficiency in Power BI, with a focus on building and managing integrations between core business systems (e.g., CRM, ERP, HRIS).
Skills and Experience
- Strong curiosity and a continuous improvement mindset, with a proactive approach to learning and problem-solving.
- Committed to delivering outstanding customer service and creating a positive stakeholder experience.
- Proactive in identifying and resolving issues before they affect operations.
- Confident communicator with the ability to build effective relationships at all levels.
- Highly organised with excellent task management and the ability to prioritise under pressure.
- Solid technical understanding of IT systems and infrastructure, with a passion for emerging tools and technologies.
- Salesforce admin and M365 admin experience would be beneficial
What’s in it for you?
- Competitive salary.
- Hybrid working model: 3 office days per week with remote work flexibility.
- 25 days of annual leave.
- Flexible benefits tailored to your individual needs including access to discounts from popular retailers and early access to a portion of your wages.
- Pension: 5% employee and 3% Grayce contribution.
- Supportive and collaborative work environment that values your aspirations.
Grayce is not on the UK Border Agency’s Sponsor Register and is unable to sponsor work visas for international applicants
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