IQGeo is seeking an Applications Trainer to support our Web and Mobile Software training requirements for domestic and international customers.
This role joins a dynamic team that enjoys working with complex applications and products that utilize software, GIS, and problem- solving skills. Our flexible scheduling and outstanding benefits support success in a highly creative, innovative, and energetic company.
You will be joining our Client Services Organization team, with offices located in UK, USA, and CANADA. As an Applications Trainer, you will be delivering user training programs across multiple product offerings. The person in this role is expected to be capable of working independently, and as a team member, and should have a strong understanding of telecommunications or utilities networks. There may be some travel required for on-site trainings.

EDUCATION / EXPERIENCE

• College diploma or university degree in the field of computer science, information systems or education
• 1+ years of training experience

As an integral part of the Client Services Organization team, the successful candidate will be delivering course material and hands-on instruction for the onboarding of new and existing customers, and internally within our organization. Your goal is to drive successful uptake of our products and help provide the best journey experience possible. Your duties and responsibilities will include:

• Deliver software applications training programs to users of various skill levels; remote and on-site trainings
• Support the goals of the organization by providing high quality training and customer service to improve quality scores and software uptake rates
• Assist with training content maintenance to keep them up-to-date and current
• Assist with development of learning aids for self-paced training material, job aids, videos, and demo scripts
• Monitor effectiveness of training service to provide feedback for improvements
• Communicate software problems and issues to support teams
• Any other duties as required